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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Effective Strategies for Preventing Commercial Toilet Clogs

6/21/2022 (Permalink)

toilet paper put in Flush.used paper clogging the toilet Toilet clogs can result in unpleasant smells, unsightly messes and unhappy customers.

Preventing Commercial Toilet Clogs

Toilet clogs in East Concord, CA, businesses may result in unpleasant smells, unsightly messes, and unhappy customers. How can you ensure that your commercial restrooms stay pristine and operational? The following strategies will keep sewage off your floors and in the pipes where it belongs.

Limit Access to Items That Cause Toilet Overflow
Limit the products available in your restrooms to just those that are safe to flush. Some common clog culprits to avoid are:

  • Baby wipes
  • Sanitary napkins
  • Facial tissues

Switching from disposable paper towels to hand dryers may also cut down on the number of clogs you experience.

Display Signs and Placards
Enlist the help of restroom users by hanging up signs that discourage flushing anything other than toilet paper. Handwritten signs or professionally made placards are both excellent ways to communicate what is and isn’t safe to flush.

Install Additional Trashcans 
Having an appropriate number of trash receptacles is an essential step for avoiding a clogged toilet. After all, if your customers can’t flush sanitary napkins, paper towels, and baby wipes down your toilets, they’ll need someplace else to dispose of them. Installing individual trashcans in each stall and larger trashcans just inside restroom doors will give your customers plenty of options.

Clean and Restock Restrooms Frequently
Customers are much less likely to flush paper towels and other backup-causing items if toilet paper is readily available and trashcans are empty. No one enjoys dealing with a clogged toilet, so make sure that employees are diligent about bathroom maintenance by creating a cleaning schedule.

Provide a Lighter Ply Paper
You can also prevent overflows by stocking your restrooms with thin, quickly dissolving toilet paper. Choosing a 1- or 2- ply toilet paper will significantly limit the bulk of each flush, as well as the potential for clogs.
Just a single clogged toilet can lead to plumbing problems or even the need for water damage repair. By following these guidelines, you can keep your restrooms fresh and your customers satisfied.

Know the Flooding Source Before Cleaning Up

6/12/2022 (Permalink)

air mover in laundry room Water damage in a laundry room in Brentwood, CA.

If your home in Brentwood, CA, experiences flooding, you know how vital it is to extract water, dry out the affected areas and clean it up to avoid major flood damage. As essential as that is, it’s also important to know what kind of water you are dealing with before starting the process.

Water Damage Categories

The IICRC has a water loss classification system that is determined by the originating water source and potential materials in it.

Category 1: Considered clean, it is safe for humans and animals. It may be caused by a supply line break or an overflowing bathtub. While not harmful, any standing clean water that is not addressed may evolve into the second category.
Category 2: Known as grey water, it may have biological or chemical contaminants. Sources often associated with this type of water loss include a leaking dishwasher, water condensation, or toilet overflow with urine and no waste. Although it poses no immediate danger, it also may evolve into the most severe classification.
Category 3: When water comes from flooding, sewage backups, or rising groundwater, it is black water. It is full of potential contaminants that must be addressed with care.

Cleanup Requirements
If the extent of the damage is minimal, clean and grey water issues are typically easy to clean up without worrying about lingering issues. Once the home experiences a black water problem, regardless of size it's best to contact a certified water and mold damage cleanup company. Not only does black water require adhering to safety protocols during the cleanup, but it also has the potential to affect other areas of the home. Along with tearing out porous materials, such as drywall and carpeting, the HVAC system and hard surfaces will need to be properly cleaned and inspected.
Any type of flooding in a home means taking fast action to avoid more issues. Knowing the source of the issue makes it easier to develop a safe plan of action.

Keep Your Water Pump Working Well

6/5/2022 (Permalink)

Sump pump in a basement Establish a routine for inspecting your sump pump on a regular basis.

Reduce the Chances Of Water Damage In Your Home

Dealing with water in your basement is not a pleasant undertaking. One of the best ways to reduce the chance of water damage is to keep your sump in great working condition.

1. Make Sure the Sump Pump is Plugged in Properly
It may seem like a simple task, but if the pump isn't plugged into a proper ground fault interrupter, called a GFCI, it could cause the unit to malfunction. Talk with an expert at your hardware store if you aren't sure you are using the right connection.

2. Conduct Routine Maintenance in the Unit
Set up a maintenance schedule to check your sump pump periodically. Consult the user's manual to find out how frequently pump maintenance is recommended. Key items to inspect include the following:

Ensure the pump is working well by putting a pail of water into the sump's basin. The float should cause the pump to begin draining the water.
Inspect the cord to ensure there is no damage.
Remove debris in and around the pump. Don't forget to check the intake screen and discharge pipe, as well as the pit itself.
On units with a battery-operated backup, replace the battery as recommended in the user's manual.

3. Consider Purchasing a Backup Sump Pump
If you have frequent power surges or outages in Nortonville, CA, it might be wise to purchase a backup unit. There are several kinds of pumps from which to choose. You might also consider installing an alarm on your unit to alert you if the pump stops working.
It is always a good idea to be prepared in case of an emergency. Research storm damage restoration companies ahead of time so you don't have to spend valuable time after the fact. The quicker you seek help, the faster you can repair the damage.
Keep your water pump working in optimal condition to reduce the risk of water damage in your home.

How To Keep Mold Out of Your Restaurant

5/23/2022 (Permalink)

Mold in a refrigerator Keep your fridge clean, moisture can accumulate and cause mold growth.

Prevent Mold From Appearing In Your Restaurant

Diners are not likely to easily forgive mold growth. Reports of fungus in a kitchen may make customers cringe, sending them to other venues rather than your place in Arbor, CA. It's best to keep fungus at bay so that diners may continue to enjoy your food and environment. It's possible. It takes effort and proper procedures. The following three measures should help prevent mold from appearing in your restaurant.

1. Ventilate the Room Well
Ovens are continually going. Burners are on. Kitchens get hot quickly, leading to high humidity levels and excess moisture. It's the nature of the business. This environment feeds fungus, triggering reproduction. Humidity should remain around 30 to 50 percent. To combat the increase from the appliances, ensure that fans are running about the equipment.

2. Clean Hard-To-See Places
Be aware of damp areas as they produce water that encourages mold growth. The fridge and freezer both keep food cool; they also allow for moisture accumulation. Wipe them down, remaining conscious of any spotting or concerns. Next, wash the microwave daily, tending to any stains or food. Watch pantries and cabinets as these dark places may allow the spores to thrive. Look through them regularly, wiping them as needed. Avoid leaving crumbs or puddles.

3. Inspect the Plumbing
Pipelines may leak at any time, unnoticed for weeks if no one is checking. To stop little drips from creating water damage, owners should designate a day or two a week to look under the sinks, checking for dryness. If something seems wrong, call in a water remediation team immediately to inspect the staining. Mold should be removed and treated promptly to avoid spread.
Restaurant owners have a passion for food. Although with that love, they must also focus on providing a sanitary space for customers. Mold growth is preventable if management keeps a close eye on moisture and follows a meticulous cleaning routine.

3 Methods for Smoke Odor Removal

5/17/2022 (Permalink)

Thermal fogger, odor removal Thermal fogging works by absorbing smoke particles.

While the soot and char after a fire are visible, there is also smoke damage that may be hidden. Getting your Marsh Creek Springs, CA, business back to normal without lingering issues also requires smoke cleaning. This is a difficult process, but a professional fire damage restoration company will have the expertise and equipment to make that happen.

Methods for Smoke Odor Removal

There are three common methods to eradicate lingering odors from smoke.

Thermal Fogging: Designed to neutralize the odor, it is a heated deodorizer that is sprayed in the affected area. It works by absorbing smoke particles. Since it comes out like fog, it is able to penetrate difficult-to-reach areas, as well as attach to carpets and other permeable surfaces.

Ozone Generator: This method involves using ozone gas to change smoke molecules. Once released, it attaches to the particles and breaks them down.

Hydroxyl Generator: While the two above methods require that no one is in the treated area, this generator has grown in popularity because it is safe to use around people. The hydroxyl molecules break down the odor particles, turning them into water and carbon dioxide.

Beyond Air Cleanup
Along with ensuring air quality, a certified remediation expert will also have the know-how to remove soot and odors from belongings. There is a range of smoke cleaning methods, enabling the chances to salvage more items. From dry cleaning to immersion cleaning, a smoky smell doesn’t have to be a lingering issue. Depending on what is affected, items will be taken securely off-site to be cleaned. Items that may be salvageable include electronics, documents and artwork.
Once the flames are out after a fire, there is also hidden damage that will linger if not taken care of properly. Smoke cleaning is an essential part of the process to get your business back to normal.

3 Tips for Managing a Flooded Basement

5/4/2022 (Permalink)

Completely flooded basement. It is visible line showing maximum water level higher than 7 feet. A basement flood in your Concord, CA, home can occur due to a variety of factors.

Three Ways to Deal with a Flooded Basement

A basement flood in your Concord, CA, home can come from several sources, such as a broken water pipe or an overflowing toilet. These types of floods can occur without warning and leave your basement and its content soaked, but there are a few tips you can keep in mind as you wait for help to arrive.

1. Review Your Insurance Coverage

Some types of flooding are only partially covered by insurance while others require an additional deductible. Calling your local insurance representative to discuss your options can help you feel more confident about the cost of cleaning up a basement flood. Take photos of the damage and send them to your agent so he or she can start a claim for you as soon as possible.

2. Avoid Contact With Floodwater

Basement floods that have an unsanitary source, such as those that come from an overflowing toilet, can carry dangerous bacteria and chemicals that could harm you. Avoid wading into the water and ensure that your sump pump is working properly to drain as much dirty water as it can before assistance arrives. If you find that drainage is an issue, it is a good idea to wait for help to arrive instead of coming into contact with dirty water.

3. Keep the Flood Contained

If your basement has more than one room, then you may want to contain the flooded area by closing and blocking doors so water does not seep through. Use old towels or clothing to line the threshold until your water removal and restoration company arrives to assist you. Keep small children and pets away from the basement until you can manage the flood and make the area safe again.
When a basement flood affects your Concord, CA, home, it can be difficult to know which actions to take right away. Preparing for this water emergency and keeping the above tips in mind can help you remain calm and know when a flood is too big to handle on your own.

What To Put in Your Commercial Building's First Aid Kit

4/22/2022 (Permalink)

Kit supplies OSHA-compliant kits must include a box of Band-Aids, a splint, latex gloves, a pair of tweezers, and scissors.

What to Include in the First Aid Kit of Your Commercial Building

Every commercial building owner needs a first aid kit. In fact, the Occupational Safety and Health Administration requires businesses to keep one of these kits on the premises at all times. The items in the kit can be used to treat a variety of injuries, such as:

  • Cuts
  • Sprains
  • Scrapes
  • Burns

While these types of ailments can occur at any time, they are particularly common during storms and other emergencies. Making sure your kit is fully stocked is thus a key part of disaster preparation. Below are some important items you should purchase for your kit.

Basic Essentials
No matter what type of business you own, OSHA-compliant kits must include a box of Band-Aids, a splint, latex gloves, a pair of tweezers, scissors, adhesive tape, disinfecting pads and two triangular bandages.

OSHA also requires other items that may not immediately come to mind. For instance, you need to put a blanket in your first aid kit. This could keep a hypothermic employee warm during a winter storm before first responders and emergency restoration professionals arrive at the scene.

In addition, you may not know that the gauze in your emergency kit needs to be a certain size. To meet OSHA regulations, the tape must be at least 2 inches wide, and the pads must include 4-by-4 inch and 8-by-10 inch varieties.

Business-Specific Items
You may also want to put items in your kit that your specific business could need. For instance, if you own a childcare center, you can pack kid-friendly bandages and adhesive tape for dressing infant cuts.

Meanwhile, if an earthquake or windstorm hits a restaurant, hot food could go flying and cause severe burns. If you own an establishment that serves food, you should thus keep plenty of burn dressings in your kit.

A storm can cause lots of damage to your East Concord, CA, property. The shattered glass and broken desks could injure your employees, as well. With a full first aid kit, you can provide immediate medical assistance to hurt workers until help arrives.

3 Reasons Why Your Business Might Need Flood Insurance

4/13/2022 (Permalink)

Flood insurance form on a table with a book. You should get commercial insurance for floods.

Why Your Business Might Need Flood Insurance

The possibility that your Brentwood, CA, a business building could experience a flood may not be the first thing on your mind. However, it's an important eventuality to prepare for. Flood damage can cause a lot of harm to your belongings, so you'll want to be sure that you can get water damage restoration services. Insurance may be able to cover these services, but you'll need to have the right policy. If you're looking for more information, here are three reasons why your business might need flood insurance.

1. Lack of General Coverage

Unfortunately, it's unlikely that your standard commercial policy will cover flood damage. Therefore, you may not be able to fund the flood restoration process if you experience the following:

  • Melted snow
  • Long rainstorms
  • Hurricanes
  • Malfunctioning dams

Water that comes from above, such as rain, is more likely to be covered by a standard policy, so make sure to check your current one. If you need further information, consider talking with someone in the company that can make your policy clearer.

2. Federal Requirements

If you live in an area with a high risk of floods, you may actually be required to purchase commercial flood insurance. This also depends on whether your mortgage is from a federal lender. In the event that both of these apply to you, it's unlikely that you won't be asked to make said purchase.

3. Building Layout and Location

One of the most important things to do in this process is to assess your layout and location. Start by considering your location. Are you in or near a high-risk area? If so, it's probably in your best interest to get flood insurance. You'll also want to look at the important items in your building. If you have valuables that must be kept on a lower floor, like machinery, such items could be at risk of flood damage.
Determining whether or not you should get commercial insurance for floods can be difficult. Examine your situation, talk to experts, and make an informed decision.

Everything You Need to Know About Mold Contamination

4/7/2022 (Permalink)

Mold growth on wall due to humidity Water damage can lead to mold growth.

Mold Contamination

The last thing you want to do after dealing with water damage, whether from a broken pipe, a flood, or any number of other causes, is turn around to find yourself with a mold problem. In the event that you do find mold growth in your business' building, however, it is important to know how to properly contain it so that its spread is slowed while you wait for your local Concord, CA, mold cleanup professionals to arrive. It can grow on almost any type of surface, including, but not limited to:

  • wood
  • drywall
  • carpeting
  • linoleum
  • plaster

How Mold Spreads

Mold growths appear when mold spores, which are the fungus equivalent of plants' seeds, land on a hospitable surface of almost any kind. The spores prefer a moist, dark environment, and once they take hold, they can begin to spread at incredible speeds. As soon as 24-48 hours after water damage has occurred, mold contamination will likely begin to take over the affected area.

Why Mold Containment Matters

Because mold is so fast to grow, and because it is able to spread onto almost any moist surface, it is a good idea to take steps to contain your mold growth while you wait for professional mold cleanup help to arrive. Otherwise, the mold spores will jump from one surface to another until large swaths of your building are contaminated, whereas taking proper action such as installing a HEPA-Filtered Negative Air machine can nip the problem in the bud. A HEPA filter is a powerful machine that sucks in all the surrounding air and pulls particles like spores out before releasing the air back into the room, thereby reducing the risk of mold spores floating onto a new surface.
If mold containment feels too daunting to tackle on your own, not to worry — SERVPRO is Faster to Any Size Disaster and will guide you through the mold cleanup process from start to finish.

The Benefits of Owning a SERVPRO Franchise

3/31/2022 (Permalink)

A person wearing protective gear in front a green van SERVPRO van Our team is trained in the best cleaning techniques, and we prepare them with safety suits and protective gear.

The Benefits of Owning a SERVPRO Franchise

Have you ever dreamed of owning a business in Brentwood, CA, but don't know where to begin? A SERVPRO franchise could be right for you. Consider the following benefits of joining SERVPRO's family.

Minimal Risk

Owning one of our franchises ensures you can be successful and avoid some of the pitfalls of starting a business from scratch. Among the reasons our franchisees give for wanting to be a SERVPRO owner are:

  • It costs less than creating a new business
  • Success is quickly achievable
  • Prior business experience is not a requirement

Strong Reputation
Since its founding in 1967, SERVPRO has been setting standards for disaster cleanup and helping individuals and businesses rebuild after fires, floods, and a wide range of natural and human-created disasters leading to biohazardous contamination.

Every SERVPRO certified franchise adheres to the highest standards set by The Centers for Disease Controls, The Environmental Protection Agency and The National Sanitation Foundation. Our state-of-the-art methods, immediate response, and wide support network are responsible for the numerous awards and recognitions we continue to receive.

Exceptional Support

Although SERVPRO franchises are locally owned and operated, they can rely on SERVPRO's corporate team to train, advise and stand by them to ensure that their businesses grow and remain profitable. SERVPRO also encourages communication and support among franchise owners to ensure its service quality and promote its company culture.

Stringent Vendor Qualifications

Careful vetting by the SERVPRO Research Center ensures that every franchise has access to vendors who offer value pricing for services that correspond to SERVPRO's exacting standards. Selecting industry leaders whose services and supplies cover many geographic territories ensures consistency, accountability, and the highest level of customer satisfaction for which our franchises are known.
If you are looking for an opportunity to own a business in Brentwood, CA, but want the resources of a corporation with national reach, consider a SERVPRO franchise to make your dream come true.

How To Remove Mold From Your Company's Carpets

3/30/2022 (Permalink)

two air movers placed on carpet floor,  blue tape on floor use as signs Drying wet carpet in an office in Concord, CA.

How to Get Mold Out of Your Office Carpets

When businesses suffer an infestation of mold, it often gets inside walls and ceilings. It may also appear within carpeted flooring, in which case a carpet cleaning specifically targeted at killing spores is required. What follows is the proper procedure for getting rid of foot-level fungi in Concord, CA.

Carpet Mold Removal Safety

Any form of contact with mold contains risk. Protect yourself by using the following equipment:

  • Rubber gloves
  • Safety goggles
  • Respirators
  • Hazard suits
  • Disposable foot and head covers

Besides the danger to one’s health, eliminating carpets of mold spores can be time-consuming and laborious. An alternative to handling the task on your own is hiring a team of mold remediation specialists to tackle the job for you.

Carpet Mold Removal Procedure

To execute a proper office carpet cleaning, start by increasing the room’s ventilation. Open windows and doors near the affected area. Additionally, you want to quarantine the contaminated zone, preventing others from accidentally exposing themselves to mold’s negative effects. Use plastic sheeting and floor signs to signal that the space is temporarily off-limits.

Take a stiff brush and sweep away as much mold as you can into disposable bags. Vacuums outfitted with HEPA filters can be used for an even deeper clean. Follow this step by scrubbing the area with a non-bleach cleaner and then allowing the carpet to dry. Once your rug has been de-moisturized, run your vacuum over the carpet one more time to rid yourself of any remaining spores.

Anti-fungal coatings can be sprayed to aid in the prevention of mold problems from reappearing. These helpful deterrents can be found at hardware stores or purchased online.
Steam cleaners may likewise be employed to rid carpeting of mold, although the level of success this method achieves varies. If musty odors linger, applying a mixture of vinegar and baking soda is a good strategy for ridding your company of unpleasant smells.

A thorough carpet cleaning is required wherever mold appears. When embarking upon the task, follow these comprehensive steps to thoroughly defeat the problem.

3 Tips To Prevent Basement Flooding

3/25/2022 (Permalink)

Standing water in the corner of a wall. A cracked foundation can lead water into your basement.

What To Do If Your Basement Floods?

If you own a home with a basement in Brentwood, CA, you've likely already thought about what to do if your basement floods. But as the saying goes, "An ounce of prevention is worth a pound of cure." Preventing basement flooding before it happens can save you time, stress and money on water damage and pipe repair. Here are three of the best ways to avoid a basement flood.

1. Keep Your Foundation Dry

The largest culprit behind basement flooding is a cracked foundation, as water will naturally follow the path of least resistance. Check thoroughly for any cracks that are leaking in your foundation. If you find any, repair them right away with caulk or hydraulic cement. It's also important to ensure that stormwater is directed away from your foundation. If needed, you can purchase downspout extensions, which help divert the water and aid in keeping your foundation dry.

2. Check Your Windows

If you have window wells (a window that is below grade), it's easy for water to collect there and potentially lead to flooding. Using window well covers can prevent this from happening. If you have any other external windows or doors in your basement, check them regularly to ensure their seals are water-tight.

3. Invest in a Flood Alarm

Flood alarms are sensors that track differences in moisture levels and are installed by your baseboards. They're perfect for smart homes, as they connect easily and alert you if it detects any flooding. This way, you can head off any potential basement flood and get a handle on it before it escalates and requires professional mitigation or pipe repair.
Keeping your basement dry is one of the best ways to protect your home and its contents. No method of prevention is foolproof, but using a combination of these and other prevention tips can greatly lessen your chances of flooding in your basement.

Positioning Your Fire Alarms

2/18/2022 (Permalink)

smoke detector with white smoke and red warning light A photoelectric fire detection system can provide a little extra warning time to prevent your home from incurring unnecessary smoke damage.

Putting Your Fire Alarms In The Right Place.

Your home in Concord, CA, may not be adequately covered by your current fire detection system. Read on to learn about proper fire alarm distribution and other fire safety tips.

1. Rooms and Halls

Because a home fire can begin in any room, the denser your smoke detector coverage, the better. Home inspections standards suggest at least one detector per bedroom. This is especially important for the safety of the occupants, since many fires occur during the night when residents may be sleeping and unaware that there is a problem. Every floor of the home should have at least one detector even if there are no sleeping areas, since this will speed up emergency response and reduce the total amount of fire damage.

2. Working Order

Remember to test each fire alarm in the house every few months. Most models will have a small button that sounds the warning, allowing you to make sure that the speakers are still functional. Depending on the type of detector, a low battery may cause it to blink or make infrequent, short beeps. Some detectors may also require complete replacement after a roughly ten year lifespan has elapsed. If you notice either of these indicators, replace the relevant part as soon as possible. Most batteries and detectors can be obtained for under $20 at your local hardware store.

3. Photoelectric Alarms

A photoelectric fire detection system can provide a little extra warning time to prevent your home from incurring unnecessary smoke damage. These detectors have an internal beam of light whose intensity is changed when smoke scatters the rays. This allows the detector to trigger when smoldering or smoky fires are just beginning, before the home fire becomes a total conflagration.

Remember that no fire alarm is a substitute for adequate fire safety and a solid escape plan. Retain contact information for a professional residential fire restoration service and do not attempt to enter a property that has burned recently.

How To Properly Prepare Your Business for Storm Damage

2/18/2022 (Permalink)

Lightning storm over city in purple light Storm preparation must take place prior to the storm’s arrival. Once flooding begins, it is nearly impossible to make a plan and save your belongings.

How To Get Your Business Ready For Storm Damage

Preparing for a storm can be a terrifying thing for any business to do. There is always a chance that a coming storm will be the one that causes significant damage due to a heavy amount of flood water. It is vital for companies to plan and prepare for the worst. Here are some preparation tips for avoiding as much devastation as possible in Brentwood, CA.

1. Plan an Evacuation Route

One of the first things to do is have an evacuation route in place for all company employees. Flooding is typically one of the biggest concerns when a storm passes through because it can quickly make roads nearby impossible to navigate. It is best to get out as soon as possible because getting stuck in a flooded building can be life threatening. Be prepared and know the best route to quickly exit the area if the waters begin to rise.

2. Get Flood Insurance

Storms can cause a lot of damage to any building, and it can become very costly to try to fix or replace what was destroyed by the flood water. Whether you are in an area that is prone to flooding or not, it is still important to look into insurance. Most companies even consider light water on the ground damage, so even if you are not in an area where it storms a lot, it can be beneficial to have a plan in place.

3. Protect Your Assets

It is wise to protect your assets as much as possible if a storm is on its way. Have a plan to retrieve any item that is necessary and essential for the business to function if the need arises. It would be devastating to lose valuable items such as vehicles, equipment, machinery, and computers simply because you were not prepared. Don’t forget about your digital assets, either.

Storm preparation must take place prior to the storm’s arrival. Once flooding begins, it is nearly impossible to make a plan and save your belongings from flood water. After a storm strikes, an experienced water damage restoration company can help you get your company back on its feet quickly.

3 Reasons a Restoration Company’s Response Time Matters

2/18/2022 (Permalink)

A truck from a restoration company SERVPRO is available 24/7, 365 days a year to help with any size fire or water loss. Even if you just have a question, call us and we will answer you!

Three Reasons Why The Response Time Of A Restoration Company Is Important

Whether homeowners have had their home in Concord, CA affected by fire, flooding or storms, the damage that occurs as a result can be disastrous. A restoration company that has 24-hour availability and can respond quickly can benefit a home in many ways.

1. Accurate Assessments

After a home is damaged, receiving an accurate assessment of what has been affected can be useful to both homeowners and insurance adjusters. Knowing what has been damaged and what likely needs to be replaced can ensure the insurance adjuster provides a homeowner’s insurance company with the relevant information. Once the claim has been made, the process of restoring the home can begin sooner rather than later.

2. Mitigate Damage

If a restoration company does not respond quickly to a disaster, the home that has been affected can become increasingly damaged over time. Water damage can cause mold to grow, structures can become weak and items that could have been restored with earlier intervention may need to be replaced. A restoration company that has 24-hour availability can respond immediately to a disaster and can ultimately mitigate the amount of damage that a home sustains.

3. Answer Urgent Questions

Having confidence in the company that is restoring a home is important for all parties involved. The process of restoring a home can be complex at times, and when homeowners, insurance companies or insurance adjusters have questions, receiving a fast response is often important. Whether a homeowner wants to know how their belongings will be restored or an insurance adjuster requires documentation, a restoration company that is always available ensures no question will be left unanswered.

With a quick response and 24-hour availability, a restoration company can provide adjusters, insurance agents and homeowners with accurate assessments while mitigating the damage to a home and answering any questions throughout the restoration process. Working with a preferred vendor that is always open can make the restoration process much easier.

4 Important Services Every Commercial Fire Restoration Company Should Provide

1/19/2022 (Permalink)

Trucks from a restoration company If you need assistance with emergency planning, or if you are currently dealing with fire damage and loss, contact SERVPRO, we can help you!

There Are Four Essential Services That Every Commercial Fire Restoration Company Should Offer.

If your building in Concord, CA, has been affected by a fire, it’s imperative to contact fire damage restoration professionals to assess the situation and start repairs. Even if your business has not encountered damage caused by a fire, you should still be prepared. When looking at different fire restoration companies, you should make sure they provide these four services.

1. Emergency Contact

If a fire occurs at your business, you should be able to quickly contact a representative. They will likely ask you questions about the event and dispatch the nearest team to your location to prevent any further damage.

This is an important service as it can decrease the severity of the damage. Therefore, a company that is open around the clock is essential when choosing the right fire restoration professionals.

2. Assessment and Temporary Repairs

When a team of fire damage restoration experts arrives at your location, they should perform an assessment. Additionally, they can check your walls and furniture to give you an estimate of the costs and how long the restoration process will take.

After the assessment, fire damage professionals may protect your building with temporary repairs, such as boarding up walls and windows. They may also place tarps on the roof if it is damaged.

3. Water and Smoke Removal

If there is water damage, it should be prioritized first and removed immediately. Specialized equipment can be used to perform a smoke cleanup on affected surfaces and remove soot from walls and ceilings. Fogging equipment and air scrubbers can eliminate lingering odors.

4. Restoration

An excellent fire restoration company will also take care of repairs. This may be in the form of minor repairs such as replacing the carpet, furniture, or drywall. Major repairs include reconstructing parts of your building.

Whether you’ve been affected by a commercial fire or not, it’s always good to be well-prepared. By checking to see if your fire damage restoration company provides these key services, you can relax, knowing your business is in good hands.

What You Need To Know About Cleaning Up After Pipes Break

1/19/2022 (Permalink)

Standing water in a kitchen SERVPRO has team members ready 24/7/365 to assist you after any kind of water damage. Call us!

What You Should Know About Cleaning Up After a Pipe Burst

At some point, just about every homeowner in Brentwood, CA, is going to experience some sort of plumbing or water issue. Some of these incidents may be minor and won’t have significant problems. However, if you’ve had bursting pipes in your house, the results can be devastating. This is why it’s important to act quickly, correct the issue and clean up effectively.

How To Get Started

As soon as you realize water is leaking onto your floor, into the walls, or under sinks or cupboards, you need to jump into action. The faster you respond, the more likely you’ll contain the water damage, stop the leak and successfully clean up the affected area. Here’s a rundown of how to react once you spot a pipe burst.

• Pinpoint the source of the problem.
• Turn off the water.
• Contact a plumber.
• Contact a water cleanup company.

Identify the Problem

If you have bursting pipes in your home, it may seem obvious where the issue is coming from. However, you may know which pipe bust, but you also want to know why it happened if possible. The same issue causing one pipe to burst may cause another one to burst as well.

Turn Off the Water

To prevent more damage to your flooring, walls or other areas, make sure you shut off the water as soon as you know where the water is coming from. This can help stave off mold and other concerns.

Contact a Plumber

To fix a broken pipe may require more expertise than you have. Don’t hesitate to call a skilled plumber. This professional will have the experience, knowledge and equipment to repair the issue.

Contact a Water Cleanup Company

Depending on how long the leak occurred, you could face severe damage. A water cleanup crew can remove any water from your home as well tear out carpet and sheetrock, and clean and sanitize affected areas.

Bursting pipes can cause you fits, but you can minimize the damage and effects. Call a professional immediately.

Wave Goodbye to the Mold in Your Front-Loader Washer

1/19/2022 (Permalink)

Aspergillus (mold) for Microbiology in Lab Twenty-four-seven, three hundred and sixty-five days, SERVPRO is ready to assist you in any fire, water, mold, or storm loss. Call us!

Say Goodbye To Mold In Your Front-Loader Washing Machine

When you think of laundry, do images of line-dried sheets wave on a gentle breeze in your mind? Can you smell a trace of your favorite laundry detergent? You probably even have a favorite dryer sheet. All of these scents are designed to make your clothing smell fresh and clean. So, is it the end of spotless laundry from now on because you discovered that your washing machine is moldy or musty? No, it doesn’t have to be. Simply try the following steps to get rid of the mold and nasty smells in your front-loader in Concord, CA.

1. Reach for the vinegar.

Run white vinegar in an empty machine to remove the mold smell and the residue attached to the inside of your machine’s drum. Use two cups of the liquid and the hottest water setting your machine has to kill the odor, mold, and mildew.

2. Select the baking soda.

It has long been known that baking soda can help brighten graying, dirty laundry, but did you know it can also help remove the residue hidden on the drum and top of the drain pipe of your washing machine? It only takes about a fourth of a cup in a cup of water. Just add it to your laundry, or put the solution in the detergent slot, and run the machine as normal.

3. Use some elbow grease.

After the vinegar and baking soda cycles, if you still find a few stubborn spots of discoloration, mold, or mildew, use a mixture of baking soda, vinegar and water to scrub them away. If the mold is present on the gasket, make sure to rinse with water after you gently scrub.

Yes, keeping your washing machine clean can be as easy as following these three simple steps. Even more surprising is the fact you can use vinegar once a month as a gentle mold preventative for maintenance. If you are unable to remove the offensive odor, consider calling in a professional mold specialist to find out where the fungus is growing. Don’t let mold take your clothing hostage, fight back today!

Mitigate Water Damage In 4 Steps

12/30/2021 (Permalink)

weigthed extractor used in a commercial building With this weighted extractor equipment, more water is extracted from the carpet.

Steps To Address The Cause of Water Damage

Water damage can lead to serious problems at a commercial building in Concord, CA. Mitigation involves preventing damage from worsening before the affected area can be restored. Follow these four steps to address the cause of water damage and complete pipe burst cleanup.

1. Fix the Cause

Water damage will worsen until the cause is fixed. If a pipe breaks or you notice a supply line leaking, shut off the water supply and gather as much water as possible. This will limit the amount of moisture that soaks into building materials and contents.

2. Remove Standing Water

After the problem is solved, empty containers and eliminate all standing water. A building owner may want to contact a water cleanup and damage restoration service. Professionals can use a pump to get rid of every trace of water and complete pipe burst cleanup more quickly than is possible with consumer-grade equipment.

3. Clean If Necessary

A supply line burst or leak is likely to involve clean, treated Category One water. Cleaning may not be necessary if you act quickly. Category One water can degrade to Category Two if left standing for 48 hours or longer. Disinfection is necessary for damage caused by contaminated Category Two or Category Three water.

4. Dry and Restore

Once all standing water is gone, it is time to dry the affected area. Cleanup professionals may use air movers, fans, or dehumidifiers to draw water out of the air and porous surfaces. Drying will reduce the risk of mold growth after any category of water damage.

Restoration can only be completed after the affected area is completely dry. Depending on the extent of water damage, a longer drying period and additional equipment may be necessary. Pipe burst cleanup may take longer than damage caused by a supply line leaking. Rely on water cleanup professionals for the best results.

3 Reasons You Should Have a Fire Extinguisher in Your Home

12/30/2021 (Permalink)

Types of fire extinguishers Fire extinguishers can be separated into different categories.

3 Reasons You Should Have a Fire Extinguisher in Your Home

By taking the simple step of purchasing a fire extinguisher, you can help defend your home in Brentwood, CA against fires. Extinguishers can put out fires that water cannot, making them extremely useful in the event of a kitchen fire or other emergency.

1. Protect Your Home

While they should not be used as a replacement for smoke detectors, fire extinguishers can be a great way to add another layer of safety to your home. Stopping fires before they get out of control can help prevent property damage and keep you and your family safe. What could have been a devastating fire could turn out to be just a little mess.

2. Stop All Types of Fires

Fire extinguishers can be separated into different categories. Some of these may be more useful for your home than others.

The different classes include:

  • Class A: puts out fires on ordinary materials
  • Class B: puts out grease fires and other flammable liquids
  • Class C: puts out electrical fires
  • Class D: Puts out flammable metals

For use in your home, you can purchase an A-B-C extinguisher that will put out ordinary fires as well as grease fires and electrical fires. It can be an especially good idea to keep one in your kitchen, as this can be a high-risk area for fires.

3. Be Cost Efficient

Fire extinguishers can be available for a low cost, sometimes as little as $10 a unit. This can make them a great investment, as they could potentially save you a lot of money in property damage as well as keeping you safe.

Having a fire extinguisher and knowing how to use it can help you stop emergencies, such as kitchen fires, from getting out of control. While it is a good idea to focus on your personal safety before worrying about property, an extinguisher can still be a useful way to save your home from extensive fire damage. Relatively inexpensive, an extinguisher can be a great addition to your home’s fire defenses.

How To Replace a Broken Toilet

12/30/2021 (Permalink)

Toilet Installation Replace a leaking toilet.

Replace a Leaking Toilet

When you own a home in Concord, CA, there are some things you take for granted. When you flip the switch, the light will come on. When you twist the knob, water will come out of the faucet. When you flush, everything in the toilet will go down the drain. When your toilet starts leaking, you want to get the problem fixed and get back to normal as soon as possible. Here are the steps you can take to troubleshoot and, if necessary, replace a leaking toilet.

1. Finding the Problem

Pinpointing where the leak is coming from is the first step. Is water seeping out of the base? Is it coming from the tank? Does a supply line look compromised? Some types of toilet repair are quicker, less expensive fixes than replacing the toilet altogether, so it's good to eliminate them first.

2. Turning off the Water

If your problem is more serious and you need to replace your leaking toilet, start by shutting off the water supply. This helps prevent a flooding issue for which you would need water mitigation services. Once the water is off, flush the toilet to drain all water inside it.

3. Removing Tubes and Toilet

Disconnect the tubes that connect the old toilet to the water source. Then, gently rock the toilet to loosen the seal at the bottom so that you can remove it without breaking it. Scrape the seal off the bathroom floor.

4. Replacing Seal and Toilet

Once everything is removed, you work in reverse. Line up the new gasket on the floor. Set the new toilet on top of it and make sure it seals. Connect the supply lines between the wall and the toilet.

Once you are certain everything is connected properly, turn the water valve back on so that the toilet can fill up and be ready for use. With a few simple steps, you can replace a leaking toilet so that your home's plumbing operates the way you expect.

3 Mold Cleanup Tips You Should Know

11/28/2021 (Permalink)

Orange & pink mold growth. When performing a mold cleanup, it’s important to wear the proper safety gear and observe cross-contamination prevention measures.

When dealing with mold cleanup at your Brentwood, CA, business there are a few things you may need to know before getting started. These steps can help keep the cleanup team safe and prevent further mold contamination.

1. Always Wear Protective Gear

When cleaning up a mold infestation it’s important to protect yourself from both the mold spores and the cleaning agents used. May professionals wear full coverall suits, but if these are unavailable then thick long sleeves can be worn with full-length pants. Additional gear such as gloves, shoe covers, and face masks should also be used during the cleanup process. Clothing items should be laundered immediately in hot water after use, and the other gear cleaned appropriately to avoid cross-contamination.

2. Avoid Cross-Contamination

During mold clean up it’s important to follow protective procedures to avoid mold contamination in other areas of the company building. Mold remediation specialists often have containment procedures they use to help avoid this problem. They may remove their shoe covers and over suits before entering uncontaminated areas to prevent the spread of spores, use air filtration machines, and check the surrounding areas for signs of spreading growth.

3. Deal with the Source to Prevent Future Growth

Even if you thoroughly rid an area of mold it may return if the source of the problem isn’t addressed. This may mean fixing a leak, improving drainage or ventilation, and adjusting the humidity levels in a building. Mold grows well in areas containing moisture, so keeping the company property as clean and dry as possible may help mitigate future issues.

When performing a mold cleanup, it’s important to wear the proper safety gear and observe cross-contamination prevention measures. These can help prevent the problem from spreading. It’s also important to locate the source of the mold growth, and do what you can to remedy the issue to prevent future problems. A professional may be able to help.

4 Ways to Prevent a Fire Disaster

11/14/2021 (Permalink)

Fire and smoke coming out of multistory building. Taking these fire preparation steps can prevent a workplace disaster.

Every business may have some level of fire risk. This risk may be higher or lower depending on whether the buildings only have electrical devices and heating equipment or specialized machinery. There are a few fire preparation measures that property owners, employers, and staff can take to prevent fire damage. Take these four disaster preparation measures today to lower your risk.

1. Keep the Workplace Clean

Clutter can close off evacuation routes and feed a fire. Try to reduce the number of boxes, papers, or other materials that are left lying around a workplace. It is also a good idea to properly dispose of all waste, especially flammable materials.

2. Maintain Fire Safety Equipment

Regular maintenance can prevent malfunction and reduce fire risks whether a business only has standard office machines or additional machinery. Employees should be made aware of potential overheating dangers and monitor the status of equipment. Have a licensed electrician fix any problems that arise to reduce the risk posed by faulty wiring. Property owners can also regularly test fire suppression systems and ensure those fire extinguishers are frequently inspected and ready for use.

3. Post-Emergency Information

One of the most critical fire preparation steps is to ensure that emergency numbers are posted in convenient locations. Managers and employees should be familiar with the Occupational Safety and Health Administration guidelines for fire safety in the workplace. Property owners may also want to schedule fire drills and tutorials on using extinguishers.

4. Provide Smoking Areas

Provide designated outdoor smoking areas and make sure that there are safe receptacles for smoldering cigarettes in these areas. Consider a self-extinguishing design that will hide unsightly cigarette butts and reduce the risk of fire.

Taking these fire preparation steps can prevent a workplace disaster. If a structure sustains fire damage, rely on a commercial fire mitigation and restoration service in Brentwood, CA.

How To Estimate Fire Damage

11/1/2021 (Permalink)

Fire fighters working on putting out a large commercial warehouse fire. The overall cost of a fire is determined by the extent of the damage, the types of restoration required, and the level of insurance coverage.

The cost of fire damage restoration can range from a few thousand dollars all the way up to $20,000 or more. Read on to learn more about how restoration professionals estimate the cost of a commercial fire.

Calculate Cleaning, Repair, and Replacement Costs

Restoration costs are determined by the extent of the damage. Many commercial properties have fire suppression systems that limit the amount of damage. Expenses will increase depending on several factors.

• The amount of damaged building materials and contents
• Materials or contents that can be cleaned
• Materials or contents that must be replaced

Some expense is involved in any restoration strategy. Professionals can ensure that mitigation measures are performed in a cost-effective and efficient manner.

Get an Estimate From a Restoration Company

A restoration company will assess the damage and calculate a price for an insurance adjuster based on a variety of criteria:

• The extent of a rebuild
• The cost of cleaning or replacing materials and contents
• The duration of the restoration process

After professionals provide an estimate of the damage, property owners should have a clearer sense of the cost of restoration.

Check Your Insurance Policy

A commercial property insurance policy should cover all damage caused by a fire. The policyholder is responsible for paying the deductible. An adjuster will need to perform several tasks:

• Determining the cause of the fire
• Confirming damage reported by the owner or restoration service
• Processing the claim

Policyholders should familiarize themselves with the terms and limits of commercial property insurance coverage. The cost of a policy may go up after a fire.

The overall cost of a fire is determined by the extent of the damage, the types of restoration required, and the level of insurance coverage. After a fire at a commercial building in Brentwood, CA, the property owner should call his or her insurance provider and schedule a consultation with a fire damage mitigation and restoration company to obtain an estimate and begin the rebuilding process.

Is the Exterior of Your Commercial Property Ready for a Storm?

10/14/2021 (Permalink)

Yellow sign that says ¨Are You Ready?¨ These five exterior maintenance and storm preparation steps can help owners limit the extent of damage to the exterior of a commercial structure.

Storms can cause extensive damage to the exterior of a commercial property. Depending on the level of commercial insurance coverage held by the building owner, there may be limits on the external portions of the property that are protected. Review your coverage, schedule a building inspection, and perform exterior maintenance on a regular basis. These five steps will help owners prepare the exterior of a commercial property for a storm.

1. Choose exterior doors rated for high wind speeds. Exterior damage quickly becomes interior damage if a door fails. Exterior doors should be tested to stand up to wind loads and the frames should be anchored. Check to make sure these doors have appropriate drainage, flashing, sealant, and tracks. Door failure rapidly raises internal pressure and can cause structural damage.

2. Clear drainage systems. Functional drainage systems prevent water from pooling on the roof or around the foundation of a structure. Clear roof drains, downspouts, and gutters several times a year as part of an exterior maintenance routine.

3. Trim trees. Removing dead or loose branches from nearby trees can limit the extent of storm damage.

4. Secure loose items that may blow away or cause damage. Don't forget about antennas on the roof or potted plants and trash cans on the ground.

5. Anchor outside HVAC equipment. These components should be securely installed on a concrete pad. Depending on the severity of a storm, you may want to use hurricane straps or shut off these systems and cover equipment with a secured tarp.

These five exterior maintenance and storm preparation steps can help owners limit the extent of damage to the exterior of a commercial structure. Keeping your building maintained can pay off during adverse weather events. If the exterior or interior of a commercial property becomes damaged during a storm, contact a restoration company located in Brentwood, CA.

Three Ways Your Business Can Be Ready for Flood Damage

10/8/2021 (Permalink)

Flood insurance form on a table with a book. Do some research to find the best flood insurance policy for your company.

Prepare Your Business for Flood Damage

Whether your business is in an area that has a high flooding risk, or you work in a very dry area, you should be prepared for flood damage. After a storm, the water damage can be destructive to any business, big or small. Important records could get ruined, employees might be injured, and the smooth flow of your company could be disrupted. To minimize the damage and handle the repairs quickly and effectively, here are three ways you can prepare now.

1. Get Flood Insurance

Your business in Concord, CA, might have a decent business insurance policy, but does it cover storm damage? Floods are one of the top most common disasters and could seriously impact your business if you’re not covered.

Do some research to find the best flood insurance policy for your company. Be sure to find out if you’re in a known flood plain, because this can help you find the right flood insurance. If your company is outside of a known flood plain, try to figure out which kind of flooding risks are likely to occur in your area so that you can make sure it’s covered.

2. Create a Plan

If a severe storm happens, this can create panic and confusion for your employees. Without a good flood plan, you could waste precious time instead of efficiently securing your building and evacuating. A few important parts of a plan may include the following:

  • Switching off the equipment
  • Barricading openings with sandbags
  • Escaping in a calm manner

Create a plan beforehand and teach it to your employees. If a flood does occur, everyone will know what to do.

3. Protect Equipment

Basements and main floors are usually the first exposed in a flood. To protect important documents and machinery, move your equipment and file cabinets to a higher level. Along with this, it’s a good idea to back up everything that is vital to your company’s process.

With these three things in mind, you can be safe and smart when flooding occurs. By minimizing damage and maximizing the safety of your employees and equipment, you can make deal with the aftermath easier and faster.

What Is My Water Heater Trying to Communicate?

10/8/2021 (Permalink)

Close up of a water heater Learn the language of your water heater.

Do You Speak the Language of Water Heaters?

This appliance makes a lot of noises, some good and some bad. Read the tips below to differentiate between the two and understand what your water heater in Brentwood, CA, is trying to tell you.

Translation: Working Correctly or Experiencing a Minor Problem

Even when this important piece of equipment is functioning correctly, it may not be completely quiet. Different sounds have different meanings. Learn how to understand the noises below:

• There are several benign sounds that you may hear. If you hear a tapping or ticking sound, it is likely the valve stopping the water from moving through the pipes in the wrong direction. Tankless water heaters have an on/off switch that commonly makes a clicking sound.

• Some noises indicate a minor problem. Knocking sounds are from pipes heating and subsequently banging in the walls. This is a minor problem because it could cause wall damage, not damage to the appliance. Screeching sounds occur when water squeezes through a partially closed opening, therefore make sure the valves are all completely open. Humming sounds caused from vibration are easily amended by tightening the element.

Translation: Requires Maintenance

Usually, routine maintenance is enough to quiet your water heater. The following noises indicate that a water heater flush may be overdue:

• Sediment builds up in the device over time. When in use, the stirring of the debris causes a crackling, rumbling or popping sound.
• Draining and removing lime from the tank should solve the problem. If your tank is old and the noises continue, replace the unit to prevent a flood and resultant water damage. If water damage occurs, contact a water restoration specialist as soon as possible.

Learn the language of your water heater in Brentwood, CA, to distinguish normal operating noises from those of a failing unit, and everything in between. You can then react appropriately and extend the life of this invaluable appliance.

Aftercare for Water-Damaged Items

10/4/2021 (Permalink)

Standing water in kitchen. Acknowledge that some items may not be salvageable or may require professional attention to the rescue.

Even the most prepared household can experience water in the home. If your residence in Concord, CA, has been impacted by water damage, there are steps you can take to restore your belongings.

General Advice

Keep these tips in mind as you begin the cleanup:

• Prioritize where to start. If any possessions need mending, wait until they are completely dry before attempting to fix them. However, if water damage is due to a broken pipe, repair it as soon as possible.

• Gently use more water to rinse wet things. Be sure to use fresh water when cleaning, changing as frequently as necessary.

• Avoid sunshine and warmth on your objects. They may cause further damage from the abrupt change in temperature.

• Decrease humidity by creating airflow through any means necessary: fans, dehumidifiers, the breeze from open windows, etc. This can reduce water in your home, help pieces dry faster, and lower the risk of mold.

Suggestions for Specific Items

Certain belongings may need special treatment. Try these techniques for the following items:

• Objects made of fibers like yarn or wool should be air-dried to avoid shrinking. Natural elements such as wood or leather should also be air-dried to prevent warping.

• If paper items (including photographs) are stuck together, submerge them in fresh water to help them disengage. Be very careful to avoid contact on any picture images to avoid smudging and additional deterioration. Once they are separated, lay them out face-up on absorbent towels so they can dry.

• You may need to contact a conservationist to save any water-damaged appliances, electronics, or fabric-covered furniture. If there are any markings or “halos” on painted or finished items, consult a restoration specialist for assistance on how to treat and preserve them.

Acknowledge that some items may not be salvageable or may require professional attention to the rescue. Saving your upholstery may be as simple as a good dry cleaning, depending on the level of water in the home. Before discarding anything valuable or sentimental, you may want to contact an expert just in case.

Where Does Category 1 Water Come From?

9/13/2021 (Permalink)

Flooded bathroom. Category 1 water, or clean water, can still cause great damage to your building.

No water leak in your commercial building in Concord, CA, is exactly good news, but the contamination level of the water can affect how in-depth the cleanup process needs to be. Category 1 is clean water, and it represents the lowest level of contamination. This is water that will not hurt you or your employees if it is accidentally ingested. What makes it Category 1 water? How do you remedy the water damage it causes?

Where It Comes From

Category 1 water comes from a source that is clean and usually enclosed. It is unlikely to hurt someone who ingests it. Some examples of such sources are:

• Broken pipe
• Severed supply line
• Leaky sink faucet

Because this water is often used as drinking water or specifically utilized to wash things, the water coming directly through the pipes in your building to the fixtures where it is released has to meet a certain cleanliness standard. This is Category 1 water.

How It Is Remediated

If you have water damage from clean water, you still need to hire water remediation specialists to take care of it. Just because water is clean does not mean that it cannot cause widespread destruction that is best handled by professionals. They are probably still going to need to tear out materials and replace them as part of the restoration process. In addition, the longer it has been since the water was in the pipe or supply line, the more likely it is to have become Category 2 water. As it comes into contact with various building materials, such as a floor where people have trudged through with their dirty-soled shoes, the more contaminated it probably becomes.

Category 1 water, or clean water, can still cause great damage to your building. Don't let the fact that it's not contaminated keep you from fixing a water leak from a clean source as soon as you discover it.

3 Types of Mold You Might Find in Your Home

9/4/2021 (Permalink)

Hand pointing out mold growth. When mold invades your home, it can be difficult to know how it might affect the structure.

There are many ways you might protect your Concord, CA, home, from putting in a security system to modifying your homeowner’s insurance to include a wider variety of coverage. However, some dangers are not always apparent and can take hold before you discover their presence, such as mold growth. Different types of mold can grow out of sight and become troublesome, so being able to spot and identify different types can help you target mold before it damages your home.

1. Cladosporium

This type of mold growth can be found on a variety of surfaces, including carpeting, paper, and wood. It may appear greenish-brown or dark green. You will probably find this type of mold in your attic or in places with high humidity, such as under a bathroom or kitchen cabinet. It may grow rapidly during humid weather as well.

2. Penicillium

Not all types of mold thrive in humid environments, and penicillium is one such strain. This mold grows in cooler to moderate temperatures and can often be found growing on spoiled food in your fridge or on your countertop. This is the type of mold that grows on bread when it sits too long. You can identify it by its white or light green color.

3. Stachybotrys Atra

This mold commonly grows after your home suffers water damage. Also known as black mold because of its telltale color, Stachybotrys Atra can spread quickly and may be difficult to remove without the help of a mold damage and remediation service. If this mold is growing on a water-damaged wall, it may also have made itself at home in the wall’s interior as well, so it is a good idea to have the area inspected by mold removal specialists.

When mold invades your Concord, CA, home, it can be difficult to know how it might affect the structure. However, knowing how to identify different types of mold growth may help you decide how to move ahead with cleanup efforts.

How To Mitigate Invisible Fire Damage

9/4/2021 (Permalink)

Fire damaged fire place in home. A partial fire loss to your business in Brentwood, CA, is still devastating.

Flames damaged your commercial property in Brentwood, CA. Afterward, many structures and contents seem fine to the naked eye. However, not all fire loss is obvious. How can you tell what needs to be restored?

What Is a Partial Loss?

When a fire damages but does not completely destroy a building, it is considered a partial loss. In this instance, a fire restoration company inspects structures that may be impacted, including those hidden from view.

• Interior systems such as plumbing, electrical, and HVAC
• Interior structures including the frame, walls, ceilings, and flooring
• Exterior structures like roofing, siding, foundation, and windows

What Causes Damage in a Fire?

When your contents are burnt, it is easy to identify the cause as flames. There are other types of fire loss that occur when your building catches fire. Restoration companies use professional-grade equipment to clean the resulting damage found in structures, contents, and air.

• Smoke damage is not always evident but requires attention nonetheless. Smoke leaves a residue in the HVAC system, on furniture, in carpeting, and in other areas of your business.

• Water damage is common due to fire sprinklers or hoses that put out the fire. This type of damage should be addressed immediately to prevent secondary problems, such as mold.
• Extreme heat may cause invisible damage if your business was in close proximity to a fire. High temperatures may impact roofing, iron or steel structures, pipes, or window frames.

What Are the Next Steps?

After a fire ravages your property, consider your safety first. Once you are safe, plan for restoration efforts as soon as possible.

• Contact your property insurance agent to confirm coverage and file a claim. Coverage typically includes restoring the property to a uniform, consistent result. Therefore, partially damaged items are matched or replaced.
• Arrange for a fire restoration company to inspect the property and begin the process of remediation.

A partial fire loss to your business in Brentwood, CA, is still devastating. Even if the damage is not obvious, a thorough inspection and proper fire restoration procedures are key to returning to preloss condition.

Commercial Water Damage Mitigation

6/28/2021 (Permalink)

Game room of sport center The game room of a sports center in oakley, CA

Water damage occurred at a family sports center in Oakley CA. This was a result of a burst pipe in the wall that affected the kids play center and the locker rooms.

Our Mitigation team responded to this water damage on a Saturday morning. We assured the sports center manager that our mitigation process will work with the schedule of the business without disrupting their operations.

We carefully sealed off the affected areas to prevent injury to the sport center guest while we mitigated the damage, also to prevent cross contamination of dust and debris to unaffected areas and to prevent a panic situation to the guest concerning the state of the facility.

The mitigation team properly and efficiently mitigated the damage to prevent any secondary impact from the water intrusion.

The manager was very pleased with the mitigation process and outcome. We also won the reconstruction contract and we made the damage look "Like it never even happened."

We will help you get back to business

6/28/2021 (Permalink)

Auditorium of a historic church in Pittsburg, CA The auditorium of a historic church in Pittsburg was cleaned by us.

A beautiful historic church that was built during the second world war in Pittsburg Ca had been vandalized and desecrated because of its lack of use during the pandemic. Now that churches are opening back up in accordance with the local authority directive, we received a call for deep cleaning and disinfecting.

The church had scheduled to start service in two days and needed to deep clean the auditorium, commercial kitchen and rest rooms.

Our cleaning team did a thorough cleaning of all the floors, walls and ceilings of the entire building that had been abandoned for a year.

We used the a few great products from our product like the SERVPRO green for the floors, ultra-content cleaner for stained doors and frames, stainless steel cleaner for the kitchen appliances, our famous toilet bowl cleaner for the toilet and concentrated glass cleaner for all the mirrors and glass windows.

The church representative was very pleased with the efficacy of our products on the surfaces and our efficient cleaning style that we have been scheduled to deep clean the building once a month for the next year.

This is a very exciting news for our cleaning team.

We are here to help

6/28/2021 (Permalink)

Hoarder Situation Water Damage A water pipe burst in the top floor that affected the bottom floor of this residential home

At about 10am on a Saturday morning, we got an emergency call to mitigate a water damage that had occurred in Pittsburg, CA. The caller was a sibling of the home owner that lived out of town.

As a team arrived the location, the entrance door to the house was locked, it looked like nobody lived there or had been there in a while.

After several knocking attempts and a call to the home owner’s sibling, the door was open. We realized not only was there a water damage but also a hoarding situation.

Our well-trained mitigation experts swung into action by first clearing up all health and safety hazards for the home owner before the water mitigation process.

The home owner’s family thanked us for our patience in attending to the needs of the home owner while we put his own in a livable state.

We do not only get our jobs done; we care about how getting out job done affects the needs of our client.

We can save that hardwood Floor!

6/28/2021 (Permalink)

Servpro Injectidry drying system drying out hardwood floors in a home. SERVPRO Injectidry drying system drying out hardwood floors in a home in Baypoint, CA.

On Monday morning we got a call for a flooded kitchen that has been caused by a loose water line in the toilet on the top floor. The owner of the home was so worried about hard wood floor that had just been polished a week before.

The wood floor was soaked but we assured the home owner that we have the best equipment and technique to dry and restore the hard wood floor.

In this case, we used the Injecti-dry drying system made specifically for floors and cavity drying. All the moisture hidden in the cracks of the hardwood floor and subfloor was dried out with this fantastic SERVPRO equipment.

We dried the hard wood floor to the preloss condition and the home owner was ecstatic about the efficacy of our methods and equipment.

Do you have questions about hardwood floor damage caused by flooding?

Call Us Today – 925-420-5104

Any delay in handling flood water quickly and properly, can jeopardize your health, safety and adversely damage your home’s structure. The further the wait time, the further the adverse damage to your home and property.

The bottom line: a flooded flooring can jeopardize your health, safety, and your home’s integrity. Please call SERVPRO of East Concord/Brentwood and let our trained, professional crews handle the damage with the best equipment and procedure. We have been in business for so many years and earned the trust of hundreds of homeowners, business owners, and property managers.

We are Flooded Hardwood Floor Specialists:

  • We are Available 24 hours/7 days per week
  • We are a Preferred Vendor to many National Insurance Companies
  • We Bill the Insurance Directly – One Less Thing for You to Worry About
  • Our technicians are Highly-Trained and Certified in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Just Before Help Arrives..

5/25/2021 (Permalink)

When it comes to fire and smoke mitigation, you are advised to take quick action to contact your nearest SERVPRO Franchise professionals. By doing this you get to reduce the amount of secondary, ensure a faster and easier cleanup and also lower claim cost.

In case of any limitation from doing this, there are some measures you can take.

Here is a list of do’s and don’ts:

Do’s

  1. Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  2. Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.
  3. If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor
  4. Wipe soot from chrome on kitchen and bathroom faucets, trims and appliances.
  5. Wash both sides of leaves on houseplants.
  6. Change the HVAC filter but leave the system off until a professional can check the system.

Don’t

1.Attempt to wash any walls or painted surfaces without first contacting SERVPRO Franchise Professional.

2.Attempt to shampoo carpet or upholstered furniture without first consulting an authorized water repair service.

3.Consume any food or beverage that may have been stored close to fire heat or water.

4.Turn on ceiling fixtures if the ceiling is wet. Wiring may be wet or damaged and cause electric shock

5.Send garments to the dry cleaner for proper cleaning.

There is a science behind our process

5/25/2021 (Permalink)

Psychrometry is the study of air and its properties. This is the science SERVPRO Franchise Professionals use to create proper atmosphere for more effective drying. The restorer measures the temperature, humidity, vapor pressure and dew point for them to establish the right form of restoration.

Our experienced professional uses a variety of equipment like moisture sensors, moisture meters, Thermo-hygrometers, infrared cameras and manometers. These equipment help to tell the conditions of our surrounding that we cannot feel or see. For example when water evaporates, it cools surface temperature. Infrared cameras identify temperature differentials to locate potential water damage. Infrared technology visually displays qualitative thermal differences often caused by water damage.  

After finding out what the conditions are, the restorer will determine which equipment they need to place in the areas of water damage. These equipment may include air movers or dehumidifiers. SERVPRO technicians have been well trained to understand how this science of drying works as this helps kickstart effective process of drying.

Our Equipment, Our Strength

5/19/2021 (Permalink)

SERVPRO Phoenix Guardian R Pro HEPA Air Scrubber Green Phoenix Guardian R Pro HEPA Air Scrubber used for air filtration in mold or asbestos contaminated areas.

The PhoenixGuardian R Pro HEPA Air Scrubber is a compact, portable true HEPA air filtration device. When working in areas contaminated with mold or tested positive for lead or asbestos, we must use air filtration devices for the safety of workers and effective decontamination of affected areas.

Functionality:

Air scrubbers work by bringing air into the equipment and uses its filtration system to filter foreign particles that are in the air. By the use of a detachable outlet duct ring the restorer may attach a lay-flat duct quick and easy so they can deliver HEPA filtered air where they want it.   

The Guardian R pro is a small equipment and draws less than 2 amps of power making it easier to use in places with limited space and saves power. The handle and stackable design makes it easy to carry around and store.

The PhoenixGuardian R Pro HEPA Air Scrubber is just one of the great equipment we have to carry out our mitigation processes.

Wildfire smoke

5/17/2021 (Permalink)

It can be devastating when our property gets affected by disaster we can't control such as wildfires. Though these fires may occur at a distance, the smoke is most likely to spread very far. Wildfire smoke poses great health risk to us and it is recommended we take measures in staying safe. Here are a few measures you can take:

  1. Check local air quality reports daily.
  2. Keep indoor air as clean as possible if you are advised to stay indoors by keeping all windows shut.
  3. Avoid activities that increase indoor pollution such as using candles and incense.
  4. Prevent wildfires from spreading to your home by make sure to clear any combustible items such as tree branches and dry leaves.

If you notice smoke damage has affected your property, do not hesitate to contact SERVPRO of East Concord/Brentwood as we are IICRC certified in fire restoration. This means we have the right training in standard procedures for content and structural cleaning after a fire/smoke damage. SERVPRO of East Concord/Brentwood is ready to assist you 24hours/7days a week.

Fire Season Information

5/13/2021 (Permalink)

In preparation for the wildfire season 2021. We at SERVPRO of East Concord/Brentwood are staying informed about the fire season with the help of The California Department of Forestry and Fire Protection (CAL FIRE).

The California Department of Forestry and Fire Protection (CAL FIRE) responds to all types of emergencies.

"While wildfires are a natural part of California’s landscape, the fire season in California and across the West is starting earlier and ending later each year. Climate change is considered a key driver of this trend. Warmer spring and summer temperatures, reduced snowpack, and earlier spring snowmelt create longer and more intense dry seasons that increase moisture stress on vegetation and make forests more susceptible to severe wildfire. The length of fire season is estimated to have increased by 75 days across the Sierras and seems to correspond with an increase in the extent of forest fires across the state" (CAL FIRE).

We are equipped to handle fire disaster of any size, deodorizing your homes to remove smoke smell to deep cleaning your property and content to remove visible soot stain.

Large Size Water Mitigation

5/13/2021 (Permalink)

photo of a preschool classroom This is a pre-mitigation photo of the preschool after a water damage

We received a call this past Monday from a preschool that had flooded. The source of the water damage was the toilet supply line that has burst and flooded the building with about three inches of standing water.

Our experienced water mitigation team was able to respond within the hour to extract the standing water and save furniture of the school.

We also assured the preschool owner that he content and structure of the property will be dry like a water damage never occurred.

The property owner felt very confident in our ability to swiftly mitigate the situation when she saw the state of art dehumidifiers, air movers and quality staff on the project. 

In this situation where an entire commercial building is affected by water damage, we at SERVPRO of East Concord/ Brentwood have adequate manpower, equipment and expertise to swiftly mitigate and prevent any secondary damage.

We fully understand the priority of the business is how to return to its regular operation or schedule and we make that happen.

From Fire odor to smelling like spring !

5/13/2021 (Permalink)

A fire restoration job is considered incomplete if the entire smoke odor has not been removed, even if the area has been cleaned. We are often very sensitive to smoke smell and that is why deodorization is key when it comes to fire restoration. It takes experts to successfully carry out deodorization and at SERVPRO our staff has the best training in products and practices.

We are keen to identify the source of the odor and clean it up or dispose of it if un-restorable.

Odor is a gas and has its way of penetrating through porous surfaces that is why we make sure to inspect rooms that might be affected. The exciting part is that we have great equipment and chemicals that come in variety of PH levels, suitable for the materials we are working on. It takes great knowledge to understand how to deal with odor and that is why we examine how long the material has been exposed, the concentration of residue, heat and humidity of the surrounding.

The best part of all is that you get to discuss with us on what kind of scent you want from the deodorizer.  

Water, Water Everywhere

4/10/2021 (Permalink)

A family in Pittsburg Ca went for a holiday for the weekend by the sea and on the second day, they received an alert from their security system about movement on the first floor of the house.

The immediately alerted the neighbors to help check that their doors were secure. As the neighbors opened the garage door, at least 4 inches of water had filled up the house and was pouring out of the garage door.

Apparently, the faulty sprinkler in the guest bedroom had gone off and saturated the second floor till the ceiling on the first floor collapsed to the tile floor and that movement alerted the sensor that alerted the home owners.

Emergency services were called to help turn off the main supply of water and then SERVPRO was contacted to remediate the water damage.

A regular check on our indoor sprinkler system can help mitigate this kind of loss.

Flushable Only

4/10/2021 (Permalink)

Over the past year, our team has received numerous calls for water damage caused by toilet overflow.

We have noticed that due to the nation wide stay at home policy , young kids had found a hobby of frequenting their toilets and stuffing toilet paper and other items that should not be in the toilet without their parents even knowing.

Here is also what you need to when when this unexpected event occurs ;

Do not flush the toilet

Flushing the toilet will only cause more water for flow out

 1. Stop the overflowing toilet

You can do this by turning off the water valve

2. Block access

The toilet should not be used by anyone protect them for hazardous waste and prevent contamination

3. Remove excess water

Use towels and any absorbable clothes to prevent from further soaking surfaces

 Assess water damage and call a water damage technician in your area to help sanitize and dry out the floor and walls if affected

We Answer the Phone Ready to Help
Call Us Today – 925-420-5104

We understand that when you call us you may be feeling confused, stressed, and vulnerable from the impact of a water damage. As experts we are here to guide you through this critical period. SERVPRO of East Concord/Brentwood has the tailored water damage training and experience to help you through this crisis. Water damage restoration is our specialty—in fact, it is the helm of our business.

After Hours Restoration

4/10/2021 (Permalink)

The goal of any business is to stay open and avoid as much business interruptions as possible.

We were recently contracted by a company that offers therapy services and unfortunately they had a water damage that affected fifty percent of their office space .

They immediately expressed that they did not want to remediating process to take place during therapy sessions but after work hours and weekends only.

We immediately deployed out after hours crew on this project.

The customer was happy that we were able to accommodate their request and get the job done.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. When an emergency situation arises in your business, give us a call, we will respond swiftly and make it look "Like it never even happened."

One Year Later..

4/10/2021 (Permalink)

Businesses are opening back up in accordance to the directive of the local authority in our area .

This is a very exciting news for businesses in our community that have had to shut down in person work activities for over a year. 

We at SERVPRO how excited and nervous business owners are about opening back up and maintaining a disinfecting protocol that prevents cross contamination among employees .

We have curated various disinfecting protocols to support small and large businesses to maintain their set disinfecting protocol or in the event of a disclosed or undisclosed contamination.

We have curated a daily and weekly discounted disinfecting protocol to support all local businesses in Brentwood , Antioch , Pittsburg , Oakley , Byron and Discovery bay areas.

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood is a restoration company that specializes in the cleanup of residential and commercial property after a fire, smoke or water damage event. We are an IICRC Certified Firm and our staff is highly trained in property damage cleanup, restoration and reconstruction. We are in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, we are equipped with the expertise to restore your property.

No down time

3/30/2021 (Permalink)

A water damaged caused by a leaky roof in a commercial building in Antioch California.

This business was an accounting firm that specialized in helping individuals and businesses file their taxes.

As soon as we arrived the office for water damage response, the only concern of the office manager was how business activities could continue around the office because, they had to work overtime in tax season and business downtime was not an option.

We immediately created a custom restoration plan by partitioning all the affected areas from the unaffected areas and sealing the areas that needed work on to avoid hazards, dust and reduce the noise produced from the equipment and tools we use.

The manager was very impressed with our ability to swiftly solve their water damage issue without disruption of  their day to day business activities. 

We as professionals understand your concerns and we ensure we take them into consideration while we work on your property.

Fire Alert!

3/17/2021 (Permalink)

A Plastic cooking spoon was forgotten on a hot stove in Brentwood Ca. The home owner did not realize that the plastic had caused a fire because the batteries from the fire alarm had not been replaced.

Thankfully a vigilant neighbor saw some smoke and from the door crack and called the emergency services to help.

As the warmer month draw closer, we advice that all fire alarm systems be checked to ensure they are working correctly.

Fire alarm systems help notify occupants of a fire emergency and in most cases can notify the local fire department.

Most importantly, fire alarm system inspection, testing and maintenance need to be carried out as required because they can also be compromised by dirt or vandalism. 

Our Fire Damage Restoration Services

We tailor a unique solution based on the cause and severity of the fire damage. We have the right equipment, products, and experience to restore your property.  

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
925-420-5104

 

Cutting edge technology in Restoration

3/17/2021 (Permalink)

SERVPRO has been around for over 50 years and we are still stay ahead through technology and innovation in our operations.

About a year ago we adopted the Matter Port 360 camera technology in our operations. This camera produces 3d models of the property that can be viewed by the property owner, insurance adjuster and reconstruction manager if needed.

This interactive technology helps hasten documentation, estimation and insurance adjuster engagement where needed. 

This 3d led approach to help residents and businesses recover faster as it reduces delays from revisiting the work site and all photos are available to all parties when needed.

This is definitely a game changer for in the area of efficiency in identifying and resolving issues for our customers.

Customers and insurance adjusters are always impressed with this adopted technology and that has earned us great remarks in the area of cutting edge technology and efficiency.  

Seal all openings

3/17/2021 (Permalink)

We are still in the rainy season in east bay California and we at SERVPRO of east Concord/Brentwood has received a higher number of calls for water damages caused by water intrusions from cracks of the doors or poorly installed window seals.

On one of our recent calls, a customer was remodeling her home and decided to get new windows but the new windows had not been sealed properly by the contractor, and with the rains, water had intruded from the rain that had fallen all night long and the damage affected 3 living areas.

Paying close attention to doors and window seals around a property will help prevent water damage from rains and stormy weather.

Consequently, after remodel works around windows and exits, they should be moisture tested after installation.

Do you have questions about water intrusions from window seals and door cracks?

Call Us Today – 925-420-5104

Strength in Numbers

3/11/2021 (Permalink)

Do you ever wonder how SERVPRO is always able to fulfill the slogan "Like it never even happened," on a national level?

We will analyze this scenario with the recent storm that hit the state of Texas.

Apart from the vast high technology, industry standardized equipment we use from testing, analyzing and actual remediation of any given project, we also rely on our strength in numbers.

SERVPRO has over 1800 locations all over the U.S. and Canada. We have leveraged on this core strength to bring the best crews from around the country to support the people of Texas.

These crews in these large numbers are able to swiftly help customers and restore their residential and commercial properties in no time.

It is so exciting to see a great number of people working together to achieve a common goal of helping people in their times of need.

We have Confidence in our Cleaning Protocol

9/11/2020 (Permalink)

With the unprecedented times that we are all facing, SERVPRO is aware of the many concerns and questions you may have with regards to keeping your (facility) clean and sanitized.

We at SERVPRO want you to have the confidence and security in knowing we have the experience and resources to take care of your cleaning and sanitizing needs.  We are working around the clock, and have all of the necessary supplies and resources to perform the work on local properties should the need arise.

In the past six months, due to the COVID 19 pandemic, our well-trained staff has cleaned and sanitized an office space, homes, vehicles and contents with Seproxide disinfectant in Brentwood, CA for preparation to reopen for service.

We strictly follow the Center for Disease Control CDC approved disinfecting protocol for California residents.

Got water Damage? Act fact!

9/11/2020 (Permalink)

Lady on weighted extractor Lady using the weighted extractor to extract water from a commercial carpet

Water leaks from a broken facet can cause flooding in a home or business and if not mitigated quickly, can cause business disruption and secondary damage, such as damaged furniture, inability to use the affected areas and possible mold growth.

In this case, the water supply line from the toilet in a commercial building in downtown Brentwood, CA burst and flooded the kitchenette and gym area. 

The business owner did not hesitate to call our team to remediate the situation and the swift response from our team helped prevent the property and contents having a secondary damage.

With this weighted extractor equipment, more water is extracted from the carpet by taking advantage of the added weight of the operator.

We sure made it look "Like it never even happened."

We use science to our advantage in deodorizing

8/23/2020 (Permalink)

In recent times we have been asked by our clients about eliminating odors after a storm damage that affected their homes, offices, cars and boats.

Some odors can linger after a storm event and it can be very disturbing to the property owner. Sometimes these smells cannot be completed eliminated without a carpet or padding removal and disposing. Also, for any deodorizing protocol used, the protocol might need to be applied a few times to completely neutralize the pungent odor.

We at SERVPRO like to use the OZONE generator which is used to oxidize organic odors such as smoke, pet odors, mildew, organic pollutants and more without chemicals and that is used for oxidizing, bleaching, disinfecting, and deodorizing.

We use this technology especially for clients that do not like a chemical odor neutralizing protocol in their property.

Do you know where your emergency water shut off is?

8/22/2020 (Permalink)

Water damages are a very unexpected event that can occur any part of the house that is connected to any water source. The adverse secondary impact of a water damage for the home owner is enormous.

We at SERVPRO understand that water damages happen unexpectedly but we also understand that we can live prepared for damages because “prior preparation prevents poor performance”.

We advise that property owners are aware of the emergency water shut off within the property and how they operate in the case of a water damage. All emergency shutoffs should also be regularly checked by a professional to ensure they work properly in an event of an emergency.

Finally, repairs of leaking facets and pipes should be carried out urgently to prevent degeneration that can cause a water damage.

Organic Odor Neutralizing Services

8/22/2020 (Permalink)

In SERVPRO we have mastered the biological composition of odors and have a range of products to tackle various kinds of odors.

For Example, SERVPRO’s Bio Odor Neutralizer is a concentrated odor-neutralizing agent that works by forming a complex bond with the odor causing molecules, especially sulfur and amine-based odor molecules. These types of odors are commonly found in skunks, fish, cabbage, spoiled food and dead bodies.

We also commonly get requests for pet urine odor and stain remover from carpets and for that we use SERVPRO’s Urine Odor and Stain Remover which is an environmentally friendly mixture of bacterial cultures with their natural enzymes. It is used to eliminate odors and stains caused by organic residues such as: urine, feces, vomit, spilled foods, skunk, perspiration, and/or other organic wastes.

EPA approved cleaning products!

8/17/2020 (Permalink)

In these unprecedented times of the COVID 19 pandemic, businesses and commercials spaces in a bid to open back up to the public while following guidelines from our local health authority have had to consider sanitizing procedures and protocols to stay open within the guidelines of the Centre for disease Control (CDC).

In that regard, we have received various requests from our clients about the efficacy of our cleaning products and its approval by the Environmental Protection Agency (EPA).

We use the SERVPRO EasyDECON® DF200 which is an EPA registered formula for use in mold remediation, water damages, general purpose disinfection, trauma clean-up and deodorization. This California compliant formula is a patented formulation that combines the power of hydrogen peroxide along with surfactant technology to deliver an activated oxygen species to kill unwanted contaminants.

We got you covered!

8/10/2020 (Permalink)

With the unprecedented times that we are all facing, SERVPRO is aware of the many concerns and questions you may have with regards to keeping your (facility) clean and sanitized.

We at SERVPRO want you to have the confidence and assurance in knowing we have the experience and resources to take care of your cleaning and sanitizing needs.  We are working around the clock, and have all of the necessary supplies and resources to perform the work on local properties should the need arise.

We use SERVPROXIDE™ which is an EPA registered, stabilized chlorine dioxide-based disinfectant and sanitizer. It carries the EPA’s lowest toxicity rating; no PPE is required for general purpose use and is safe for everyday use in your facility. It is designed to kill harmful bacteria, viruses and mold on hard surfaces and is an effective sanitizer for soft surfaces. 

We use the best industry approved products, call us today to schedule a cleaning to get you back in business.

We can save that wood!

8/10/2020 (Permalink)

Fire damaged wooden cabinet This shows a before and after scenario showing the efficacy of SERVPRO range of products

A fire in a home can cause a lot of damaging ripple effect. It can destroy precious personal property of the home owner or affect the integrity of personal property by changing the appearance or smell as a result of soot.

The effect of soot on an item can almost mean the end of the item to the owner when the right products are not applied to get rid of the effect of smoke. This is a popular situation with wood materials.

Wood can be cleaned and restored with various products in our SERVPRO range after a soot damage, we especially like to use the SERVPRO Lemon Oil Polish which is a professional quality polish formulated to clean, protect, polish, beautify and restore all wood finishes.

It repels water, while protecting natural wood surfaces from discoloration and raising of wood grain.

We have used this severally and the result is phenomenal

Living Ready in Wildfire Season

8/10/2020 (Permalink)

Wild fire season is a very precautionary time for anyone living in an area prone to wild fires. The negative ripple effect of a wild fire to a property owner cannot be underestimated.

The local authority does a very good job in warning property owners on the procedures they need to take in the event of the wild fire or home fire, in the event of an evacuation or containing the fire spread.

We advise that property owners regularly inspect the surrounding of their homes and business for leaky gas pipes, prune dead plants and properly dispose of those, prune overgrown trees; especially any close to power cables, ensure trash is disposed of properly because it can be a perfect fuel agent for fires and finally ensure the access points are free from clutter to allow the emergency services get to the source of the fire quickly.

We are here to help 24hrs a day

8/10/2020 (Permalink)

hole in the wall This hole in the wall was caused by a car that drove into the wall

This is the aftermath of a drunk driver driving into a wall of a residential building in Oakley CA.

This happened after work hours and our team was called and we responded within the hour to board up the hole in the wall and help the home owner feel secure in their home.This can be a very stressful situation for the home owner, especially as this happened late in the day.

The home owner was so happy we could respond quickly to help secure the fence at that time of the day.

We also helped clean the up the debris caused by the accident to prevent any potential hazard to the homeowner and his family.

We were happy to bring relieve to the home owner.

Sewer Line Damage Clean up

8/10/2020 (Permalink)

Crawl space of a house The sewer line broke and cause excessive odor that lingered in the property. We cleaned and deodorized the source.

This is the aftermath of a broken sewer line that broke in Pittsburg CA. This sewer line was 30 years old and had worn out due to usage but had broken and caused so much damage that the owners could not stay in the property for a period of time.

The owner was so concerned about the smell from the crawl space that also found its way into the living space, we assessed the situation and assured the owner that we can handle any size disaster.

We swiftly cleaned out the sewage, disinfected the crawl space and dried it.

The customer was so excited to move back into their house without the smell of sewage.

We are here to help

6/25/2020 (Permalink)

With the unprecedented times that we are all facing, SERVPRO is aware of the many concerns and questions you may have with regards to keeping your (facility) clean and sanitized as we all prepare to open back up for business in accordance to the of the local authority.

We at SERVPRO want you to have the confidence and security in knowing we have the experience and resources to take care of your cleaning and sanitizing needs.  We are working around the clock, and have all of the necessary supplies and resources to perform the work on local properties should the need arise.

Within the past two months, our staff cleaned and sanitized a church sanctuary, offices, restaurants and residential properties with CDC approved hospital grade disinfectants from our SERVPRO product line.

We have helped local businesses to feel more confident in welcoming their customers back to their business.

Call us today for all your sanitizing needs.

We support local businesses in our community

6/25/2020 (Permalink)

Team members in PPE We are ready and prepared to protect ourselves and our local businesses during this time.

SERVPRO of East Concord/Brentwood is excited to work in and with the East Concord/Brentwood community and the entire east bay.

We are excited to work with the center of influence within our community to work as not just a restoration company in the area but a flag bearer of the community as a result of our contribution to the growth of our local community.

Our technical team has been trained with the highest standards in the industry, equipped with the best products to serve our local community.

With SERVPRO providing cleaning and sanitizing services during this time, it is very important that we take precaution against contracting germs we come in contact with and ensuring we keep our rest assured that we are following the CDC guidelines for our cleaning protocol.

We also understand that home/business owners are worried about allowing anyone into their property to clean, mitigate or remediate a loss that might have occurred because of the current pandemic.

However, SERVPRO will keep upholding the highest standard to protect our team and our clients by ensuring we wear the appropriate personal protective equipment (PPE) for every cleaning protocol.

Protecting my Property

6/25/2020 (Permalink)

The aftermath of a storm event can be very devastating to home or business owner and a community as a whole. A storm situation distorts the daily activities of any one affected.

As we approach storm season, there are certain measures we can take to help prepare for such an unprecedented event, and to reduce further damage it might cause.

In the case of fire, you can ensure we clean up all dry leaves and debris from our surroundings. Dead/dry leaves and branches can act as a perfect fuel in the case of a fire. You can also inspect our surrounding for are plants or trees that might be leaning too close to our buildings or structures and have them removed.

In the case of water damage from storm, you can start by cleaning our roof gutters to prevent water retention in the building structure in a storm event. We can also inspect the structure for any holes that might have been made by pets or pests and have them restored. This will ensure the integrity of the structure is intact in the case of a storm event.

Track record of excellence

6/25/2020 (Permalink)

At SERVPRO we understand the aftermath of a storm event and the burden it brings to the property owner to get the structure back to what it was before the damage.

At SERVPRO we are here to help 24 hours a day, 7 days a week and have been trained and prepared to respond to storm events with the best trained staff and state of the art equipment.

We are experts in mitigation to avoid secondary damage, cleaning and restoration services for any size disaster of water, fire, mold or bio-hazards damages. 

We have a an industry track record of bringing smile to the faces of our clients by making it look "Like it never even happened." 

We most importantly work with property owners by walking them through the entire process from inspection to restoration or reconstruction. We understand that this gives the customer a sense of comfort and trust in the us, our products and process. 

DIY before help arrives after a fire loss

5/21/2020 (Permalink)

After a fire disaster, smoke smell lingers in a home/business and removing the smell is of utmost importance. Here are a few steps you need to remove smoke smell before a professional arrives.

Step 1: Air Out

Even when we can’t see smoke, we can smell it. When a fire loss occurs, smoke particles stick to porous and non-porous surfaces. Its important to open the windows and doors to ventilate your property. The air circulation will help clear out the space. You can also put on fans if available, though this won’t completely get rid of the smoke smell.

Step 2:

Wipe down all surfaces and launder all fabrics; like curtains, pillows, blankets.

Step 3:

In a case where the flooring is carpet, vacuum and deep clean carpet

Step 4:

Clean the HVAC system. You can also change your HVAC filters. You might need to consider a professional in a serious fire loss

Step 5:

Smells can linger from the wall paint, so a fresh coat of paint can help minimize the smoke odor and beautify your home again

Aftermath of a fire damage

5/20/2020 (Permalink)

Fire damage is very devastating to any family but it is also very helpful to understand the restoration process in case of a fire damage in your property. Here are a few steps that can help facilitate the restoration process.

Typically, the first step will be calling your insurance agency. Most home insurance agencies will help you contact a restoration company. This is a very crucial step. At this point, it is important that you pick a reputable and professional company for the best price.

Secondly, once a reputable restoration company like your local SERVPRO commences work at your property, we work to remove moisture from the property that might have been pumped in the structure in a bid to stop the fire. This is important because mold growth activity can start in as little as 48 hours.

The next step is to remove debris from the loss. Removing debris helps properly ascertain the level of the loss and tailor an appropriate procedure for restoration to commence.

After the debris is removed, we deodorize the structure of any odors from the fire loss. We either use the ozone, thermal fogging or ULV misting deodorizing procedures. The walls and flooring will be thoroughly cleaned in preparation for any form of reconstruction that needs to occur after this loss.

Emergency response for damaged photos

5/19/2020 (Permalink)

Everybody thinks of ways to salvage photos damage by water or moisture. There are a couple of tips we can try before we lose hope:

  1. Do not rush the process of salvaging the photos. Evaluate the extent of damage, this will help identify the method of salvaging to use.
  2. When a porous item comes in contact with moisture, molds activity can start in as little as 48 hours. Hence, remove all photos from frames, wrap in wax paper and freeze to prevent mold growth. The wax paper will help prevent the photos from sticking together.
  3. Air dry all photos that have been frozen. Use a clean dry flat surface or table for this document recovery process. You can also line the table with some paper towels to help draw moisture from paper the bottom of the photos. Remember, do not stack the photo over each other so they stick and damage further.

The aforementioned methods are usually best suited for when you find the damage almost immediately it occurs. If discovered at a later time, these methods may not be as effective. If discovered late, please contact a professional to assess the damage and restore. It is best to find a professional to  help restore your precious item and take this stress off you. 

Tailor made solutions

5/19/2020 (Permalink)

The aftermath of the introduction of a building structure to a foreign matter like soot, water or debris will have an adverse effect in the integrity of the building. The quality of the structure will start to diminish and might continue to deteriorate if the situation is not mitigated and remediation commences.

 The clean and restoration of a property typically requires the removal of some damaged parts of the structure such as walls, flooring and fixtures where necessary.

While considering commercial structures; during this cleaning and restoration process, business disruptions are highly considered. An inoperable facility is equivalent to production and revenue loss.

At SERVPRO we understand the concerns and needs of your business and we create tailor made restoration procedures to suit your business needs to help you get back to business as usual in no time.

Stop! Don't do it yourself!

5/15/2020 (Permalink)

In the event a storm, fire, or any other type of disaster strikes your home, the aftermath can be very devastating. It’s hard to know what to do and where to begin picking up the pieces. Where there is significant damage to your home or business, the cleanup process and all that it entails can be overwhelming. While thinking of the cost of cleanup, you may be tempted to do the cleanup yourself to save the cost of hiring a professional. How hard could it really be? In actual fact, the cleanup and restoration process after a disaster is a complex job that requires a professional. It is not as simple as a DIY job. There are many factors that need to be considered and many hidden dangers that can get worse if not handled properly. Here are some of the reasons why it’s best to hire a professional restoration company after a disaster has struck your property.

For Example, visible smoke stains may be removed with some household cleaning supplies but the smell will linger and can possibly cause respiratory issues. Smoke particle inhalation has been linked to lung diseases.

Also, water damage left unattended or not dried properly can in less than 48 hours turn to a perfect spot for mold growth and infest your home. 

In conclusion, if a disaster strikes, please call a professional.

Watch out for FIRE!

5/15/2020 (Permalink)

A few of the most mentioned causes of a fire in homes are electric fires, home cooking, heating, Christmas trees, candles, chemicals. It can be difficult to remain mindful of all these potential causes of house fires, but the more attentive you are to the things that could ignite, the better off you’ll be.

If you are the victim of a house fire, your property and your health are at risk. Fires do a huge degree of damage depending on how long, and large, they burn. When you’ve had a house fire and the emergency service professionals are gone, you need help picking up the pieces.

 SERVPRO is here to help you deal with your damaged property. Because the fire is not the only source of damage, you will be left with the lasting effects of smoke ingrained in the fabric of your house and the water damage from the recovery efforts of the emergency response team.

We understand how important it is to get this damage dealt with the right way so that you can get back to living your life. Call us today to consult with one of our dedicated professionals about what steps you can take to make your home feel like home again.

Safety after a storm event!

5/15/2020 (Permalink)

After experiencing damage from fire, flood, or another natural disaster, safety should always be the number one concern. If you have not had a professional assess the damage to your home, the damage could easily turn to a secondary damage within a couple of hours and because a source of danger. The flooring might have been weakened during flooding and it could collapse or buckle and cause a hazard. Also, the adverse effect on your health associated with mold or smoke exposure. After a storm, your roof may be left vulnerable and a quick repair might be all that you need to avoid extreme and costly damages. To keep your family safe, it is best to have your home properly assessed, cleaned and by a professional.

Damage to your come caused by a natural disaster can be very upsetting and cause a lot of stress to the owner. The thought of spending money on repairs and restoration by professionals can be difficult to think, especially when you think you can try to do it yourself. However, the cost of restoration being done by professional should be considered a worthy investment, in the health, safety, of your family, preserving the structural integrity of the property and its contents as well. Please if you have been affected by a disaster, call a professional today to get your home restored quickly.

For Immediate Service in Concord/Brentwood, Call SERVPRO

4/10/2020 (Permalink)

SERVPRO of East Concord/Brentwood provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Concord/Brentwood. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 925-420-5104

Residential Services

You can depend on us for any emergency fire, water, mold damage, clean up. Our extensive cleaning and restoration techniques will make your property look "Like it never even happened." Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

We understand the inconvenience a water or fire damage can cost your business/property and the loss of productivity and revenue on every hour spent on cleaning after a loss event. This is why our technicians have been trained and have the expertise to respond promptly to professional cleaning and emergency restoration services and get your property to look "Like it never even happened."

Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

IICRC Certified Firm

4/8/2020 (Permalink)

SERVPRO of East Concord/Brentwood is an IICRC certified firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for The Restoration Industry

The main industry standards and reference guides for water damage restoration, professional carpet cleaning, and mold remediation have been driven by the IICRC. Experts in the fields such as manufacturers, training schools, insurance professionals, contactors, industry organizations, public health professionals took years to research and develop these IICRC standards.

These standards are reviewed and updated every five years. Due to the dynamism and rapid change of the water restoration industry and the constant advancement in science and technology, these standards also evolve.

About SERVPRO of East concord/Brentwood

SERVPRO of East Concord/Brentwood is a restoration company that specializes in the cleanup of residential and commercial property after a fire, smoke or water damage event. We are an IICRC Certified Firm and our staff is highly trained in property damage cleanup, restoration and reconstruction. We are in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, we are equipped with the expertise to restore your property.

East Concord/Brentwood Residents: Follow These Mold Safety Tips If You Suspect Mold

4/6/2020 (Permalink)

Once visible mold is spotted, do not disturb it. Touching it can spread the mold growth throughout your home or business. The disruption of mold can cause the microscopic mold spores to spread and circulate throughout the entire structure.

Do’s:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of SERVPRO of East Concord/Brentwood for mold remediation services.

Don’ts:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of SERVPRO of East Concord/Brentwood specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 925-420-5104

East Concord/Brentwood Residents: We Specialize in Flooded Basement Cleanup and Restoration!

4/4/2020 (Permalink)

With the coming in of the rains comes with the possibility of having a water damage anywhere in our homes most especially basements.

Basements are typically built partially or entirely below ground level, and because of the low level, basements are prone to flooding. There are further reasons why a basement flooding could occur, including;

  • A blocked or failed sewer lateral pipe
  • Surface water to pool around your home caused by heavy rain
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Do you have questions about basement flooding?

Call Us Today – 925-420-5104

Any delay in handling flood water quickly and properly, can jeopardize your health, safety and adversely damage your home’s structure. The further the wait time, the further the adverse damage to your home and property.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. Please call SERVPRO of East Concord/Brentwood and let our trained, professional crews handle the damage with the best equipment and procedure. We have been in business for so many years and earned the trust of hundreds of homeowners, business owners, and property managers.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We are a Preferred Vendor to many National Insurance Companies
  • We Bill the Insurance Directly – One Less Thing for You to Worry About
  • Our Technicians are Highly-Trained and Certified in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Flooded Basement? Call Us Today – We are ready to help- 925-420-5104

Restoring Your Commercial Property After A Water Damage Event

3/30/2020 (Permalink)

The complexity of flooding and water damage events at commercial properties requires technical know-how and prompt response. We work efficiently to assess large scale or small-scale water clean-up damage and isolate the damaged area. We typically work to allow for a temporary space to allow normal operations to continue.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. When an emergency situation arises in your business, give us a call, we will respond swiftly and make it look "Like it never even happened."

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood is a restoration company that specializes in the cleanup of residential and commercial property after a fire, smoke or water damage event. We are an IICRC Certified Firm and our staff is highly trained in property damage cleanup, restoration and reconstruction. We are in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, we are equipped with the expertise to restore your property.

Favorable Conditions For Mold

3/22/2020 (Permalink)

Research experts have estimated more than 1 million types of mold have been identified, however, less than 10 percent have actually been named. This shows mold is very prevalent in both indoor and outdoor environmental conditions. In as much as mold and humans can sometimes co-exist without issue, the health of some people can be affected by certain species of mold in their environment.

 If favorable conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of moisture for growth to begin.
  • Temperature - Normal indoor temperatures will encourage mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate moisture supply.

Mold growth can occur in any surrounding, so it is advised to keep an eye out for situations that might encourage mold growth. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a room a prime target for mold activity.

If you suspect mold growth in your home, call SERVPRO of East Concord/Brentwood to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your residential or commercial space.

If you suspect mold, call us today at 925-420-5104

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of East Concord/Brentwood for mold remediation services.

East Concord/Brentwood 24 Hour Emergency Water Damage Service

3/17/2020 (Permalink)

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From an initial training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property 24/7.

We Answer the Phone Ready to Help
Call Us Today – 925-420-5104

We understand that when you call us you may be feeling confused, stressed, and vulnerable from the impact of a water damage. As experts we are here to guide you through this critical period. SERVPRO of East Concord/Brentwood has the tailored water damage training and experience to help you through this crisis. Water damage restoration is our specialty—in fact, it is the helm of our business.

What to Expect

When we receive your call, we will ask relevant questions regarding your water damage emergency. This information will help us determine what equipment and resources to allocate, including how many trained SERVPRO Professionals may be needed to mitigate further loss.

Our SERVPRO Representative will ask the following questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Smoke and Soot Cleanup

3/17/2020 (Permalink)

Smoke and soot are very invasive and can penetrate various cavities within your residential or commercial spaces, causing evident damage and odor. Our smoke damage expertise and experience allow us to inspect and accurately assess the extent of the damage to develop a comprehensive plan to remediate.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. This also means there are various kinds of soot residue when a fire damage occurs. In order to begin restoration, SERVPRO of East Concord/Brentwood will test the soot to determine which type of smoke damage occurred.  The information provided after pretesting will determine the cleaning procedures to be performed. See below some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

We tailor a unique solution based on the cause and severity of the fire damage. We have the right equipment, products, and experience to restore your property.  

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
925-420-5104

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are trained and prepared to clean and disinfect your home or business environment, according to protocols set forth by the Centers for Disease Control and Prevention (CDC). We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of East Concord/Brentwood- 925-420-5104]

Goal for March: Effective Communication

3/6/2020 (Permalink)

Communication is defined as imparting or exchanging information by speaking, writing or using other medium (Oxford Living Dictionary).

As human relations have evolved over the years, communication has evolved drastically and is completely different from what it was in the prehistoric era. It has evolved from alphabets, signs, letters, telephone to the internet. The internet has paved way to manifold means of communication.

However, Communication becomes effective when all parties (sender and receiver) involved, appropriate the same meanings to the message and this is through, listening carefully and understanding the sender.

Our goal as SERVPRO of East Concord/Brentwood, California for the month of march is effective communication. We intend to achieve this by going the extra mile to ensure that we maximize the appropriate means of communication with our clients and also within our internal systems.

We intend to better serve our clients and ensure a stress-free project by ensuring our marketing representatives stay in constant communication with the clients, through their preferred means of communication, while adequately documenting these processes for easy reference. This will ensure they stay in the know regarding; job progress, possible changes or adjustments and close out.

Over the years, we have observed that effective communication in our business helps the client put their trust in our team and also helps in change management in our projects.

Finally, effective communication, makes it easy for a client to give a review or feedback on their experience with our team during the project, and completing a certificate of satisfaction helps us rate how effectively we communicated with the client.

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