Recent Why SERVPRO Posts

Understanding Homeowners Insurance

1/17/2023 (Permalink)

Green SERVPRO van parked outside of a home. If you own a home, it’s in your best interest to find out about homeowners insurance.

If you own a home in Brentwood, CA, you need to have homeowners insurance. It’s true that some people who rent also buy insurance policies, but this is typical because they have expensive electronics or other items that they want to be protected in the event of loss or damage. Some renters may even opt to purchase coverage that includes liability protection should they accidentally injure someone while on the premises.

Not All Insurance Policies Are the Same

When you purchase a homeowners insurance policy, what you’re actually purchasing is the protection that comes from covering your home, it’s contents, and your medical bills in the event of an unforeseen disaster.

There are many different types of policies with varying levels of coverage. It is important to know what each policy covers so that you can make an educated decision on which one suits your needs best.

Factors that Impact the Cost of Homeowners Insurance

You might have heard that homeowners insurance is based on risk. That's true, but it's not the whole story. The cost of your policy is also affected by:

  • The location of your home 
  • The age of your home
  • The size of your home
  • The type of construction material used to build your home 
  • The number of stories in your home 
  • Roof replacement costs 

What Is Covered and What Isn’t?

If you have homeowners insurance, it's important to know what is and isn't covered by your policy. The best way to know the limits of your policy is to read through your policy or talk with an agent. Your insurance company will be able to tell you exactly what's covered and what isn't, as well as how much coverage you have in certain areas.

Other Kinds of Policies You Should Consider

In addition to homeowners insurance, you should also consider other kinds of policies. Here are some examples:

  • Renters insurance- If you're renting a home or apartment, it's best to purchase renters insurance. If a fire or other disaster were to destroy the property and all its contents, the policy would reimburse you for those losses.
  • Flood insurance- You may be required by your lender or mortgage servicer to purchase flood insurance since many types of mortgages require it as part of their terms and conditions. Many people don't realize that there are two types—NFIP (National Flood Insurance Program) policies and private policies—and they get confused when trying to decide which one is right for them and their situation.

It pays to Find Out About the Types of Policies Available

The best way to get the most coverage for your dollar is to shop around. Find out what types of policies are available, and then get quotes from different companies. You may be able to save money by installing a security system or fire alarm, or through some other means. For example:

  • A smoke detector can save you up to 20 percent on your homeowner's insurance premium.
  • A carbon monoxide detector can save you up to 5 percent on your homeowner's insurance premium.
  • Having multiple fire alarms installed in your home could potentially increase the amount covered under your policy by as much as 15 percent!

If you have a home, it’s in your best interest to find out about homeowners insurance. It can protect you from financial ruin in the event of damage or theft, and it can also give you the peace of mind that comes with knowing your possessions are safe from harm. While there are many options out there, it’s important to find one that fits your needs as closely as possible.

What Disaster Response Looks Like in a Large Scale Event

8/10/2022 (Permalink)

Woman leaning on green van SERVPRO can help you out if you have severe damage from a storm.

What a Massive Event's Disaster Response Looks Like

No one ever wants to experience a catastrophic loss due to a major storm or natural disaster. However, in the unfortunate event that this happens in Nortonville, CA, the disaster response will be thorough and feature a large network of support. Here is what can be expected in such an event.

1. Storm Damage Pros From the Region Will Team Up
If a major weather event happens that results in catastrophic loss, teams of damage cleanup and restoration experts will band together to help the affected area. Crews from out of state are often employed to help out with the damage, which could range from major hurricane flooding to structures burned in wildfires. Increased manpower is the ideal way to help homes and businesses recover from the disaster in a timely manner.

2. Damage Evaluation Is Extensive
Before any restoration project can begin, professionals will evaluate every property to get the full scope of the damage. In a large-scale event, this evaluation is extensive as a hurricane could not only produce dangerous floods but also powerful winds that can compromise roofs, possibly resulting in more structural water damage. Trust experts to get a clear read on the significant damage and how to tackle it.

3. A Careful Timeline for Restoration Efforts
Damage response teams will work tirelessly to clean and repair any property loss from major storms. However, there may not be a set timeline given the community-wide restoration project at hand. Events with catastrophic loss require careful thought to fully restore homes and commercial buildings quickly and efficiently. Expect that these restoration efforts may take longer than if just one property was damaged.
In the unfortunate event that Nortonville, CA, is hit with a major disaster, storm response teams will gather from across the region to help out. They will do thorough evaluations of damage but could spend longer on cleanup and repairs versus a minor damage event.

The Benefits of Owning a SERVPRO Franchise

3/31/2022 (Permalink)

A person wearing protective gear in front a green van SERVPRO van Our team is trained in the best cleaning techniques, and we prepare them with safety suits and protective gear.

The Benefits of Owning a SERVPRO Franchise

Have you ever dreamed of owning a business in Brentwood, CA, but don't know where to begin? A SERVPRO franchise could be right for you. Consider the following benefits of joining SERVPRO's family.

Minimal Risk

Owning one of our franchises ensures you can be successful and avoid some of the pitfalls of starting a business from scratch. Among the reasons our franchisees give for wanting to be a SERVPRO owner are:

  • It costs less than creating a new business
  • Success is quickly achievable
  • Prior business experience is not a requirement

Strong Reputation
Since its founding in 1967, SERVPRO has been setting standards for disaster cleanup and helping individuals and businesses rebuild after fires, floods, and a wide range of natural and human-created disasters leading to biohazardous contamination.

Every SERVPRO certified franchise adheres to the highest standards set by The Centers for Disease Controls, The Environmental Protection Agency and The National Sanitation Foundation. Our state-of-the-art methods, immediate response, and wide support network are responsible for the numerous awards and recognitions we continue to receive.

Exceptional Support

Although SERVPRO franchises are locally owned and operated, they can rely on SERVPRO's corporate team to train, advise and stand by them to ensure that their businesses grow and remain profitable. SERVPRO also encourages communication and support among franchise owners to ensure its service quality and promote its company culture.

Stringent Vendor Qualifications

Careful vetting by the SERVPRO Research Center ensures that every franchise has access to vendors who offer value pricing for services that correspond to SERVPRO's exacting standards. Selecting industry leaders whose services and supplies cover many geographic territories ensures consistency, accountability, and the highest level of customer satisfaction for which our franchises are known.
If you are looking for an opportunity to own a business in Brentwood, CA, but want the resources of a corporation with national reach, consider a SERVPRO franchise to make your dream come true.

How To Remove Mold From Your Company's Carpets

3/30/2022 (Permalink)

two air movers placed on carpet floor,  blue tape on floor use as signs Drying wet carpet in an office in Concord, CA.

How to Get Mold Out of Your Office Carpets

When businesses suffer an infestation of mold, it often gets inside walls and ceilings. It may also appear within carpeted flooring, in which case a carpet cleaning specifically targeted at killing spores is required. What follows is the proper procedure for getting rid of foot-level fungi in Concord, CA.

Carpet Mold Removal Safety

Any form of contact with mold contains risk. Protect yourself by using the following equipment:

  • Rubber gloves
  • Safety goggles
  • Respirators
  • Hazard suits
  • Disposable foot and head covers

Besides the danger to one’s health, eliminating carpets of mold spores can be time-consuming and laborious. An alternative to handling the task on your own is hiring a team of mold remediation specialists to tackle the job for you.

Carpet Mold Removal Procedure

To execute a proper office carpet cleaning, start by increasing the room’s ventilation. Open windows and doors near the affected area. Additionally, you want to quarantine the contaminated zone, preventing others from accidentally exposing themselves to mold’s negative effects. Use plastic sheeting and floor signs to signal that the space is temporarily off-limits.

Take a stiff brush and sweep away as much mold as you can into disposable bags. Vacuums outfitted with HEPA filters can be used for an even deeper clean. Follow this step by scrubbing the area with a non-bleach cleaner and then allowing the carpet to dry. Once your rug has been de-moisturized, run your vacuum over the carpet one more time to rid yourself of any remaining spores.

Anti-fungal coatings can be sprayed to aid in the prevention of mold problems from reappearing. These helpful deterrents can be found at hardware stores or purchased online.
Steam cleaners may likewise be employed to rid carpeting of mold, although the level of success this method achieves varies. If musty odors linger, applying a mixture of vinegar and baking soda is a good strategy for ridding your company of unpleasant smells.

A thorough carpet cleaning is required wherever mold appears. When embarking upon the task, follow these comprehensive steps to thoroughly defeat the problem.

3 Reasons a Restoration Company’s Response Time Matters

2/18/2022 (Permalink)

A truck from a restoration company SERVPRO is available 24/7, 365 days a year to help with any size fire or water loss. Even if you just have a question, call us and we will answer you!

Three Reasons Why The Response Time Of A Restoration Company Is Important

Whether homeowners have had their home in Concord, CA affected by fire, flooding or storms, the damage that occurs as a result can be disastrous. A restoration company that has 24-hour availability and can respond quickly can benefit a home in many ways.

1. Accurate Assessments

After a home is damaged, receiving an accurate assessment of what has been affected can be useful to both homeowners and insurance adjusters. Knowing what has been damaged and what likely needs to be replaced can ensure the insurance adjuster provides a homeowner’s insurance company with the relevant information. Once the claim has been made, the process of restoring the home can begin sooner rather than later.

2. Mitigate Damage

If a restoration company does not respond quickly to a disaster, the home that has been affected can become increasingly damaged over time. Water damage can cause mold to grow, structures can become weak and items that could have been restored with earlier intervention may need to be replaced. A restoration company that has 24-hour availability can respond immediately to a disaster and can ultimately mitigate the amount of damage that a home sustains.

3. Answer Urgent Questions

Having confidence in the company that is restoring a home is important for all parties involved. The process of restoring a home can be complex at times, and when homeowners, insurance companies or insurance adjusters have questions, receiving a fast response is often important. Whether a homeowner wants to know how their belongings will be restored or an insurance adjuster requires documentation, a restoration company that is always available ensures no question will be left unanswered.

With a quick response and 24-hour availability, a restoration company can provide adjusters, insurance agents and homeowners with accurate assessments while mitigating the damage to a home and answering any questions throughout the restoration process. Working with a preferred vendor that is always open can make the restoration process much easier.

Wave Goodbye to the Mold in Your Front-Loader Washer

1/19/2022 (Permalink)

Aspergillus (mold) for Microbiology in Lab Twenty-four-seven, three hundred and sixty-five days, SERVPRO is ready to assist you in any fire, water, mold, or storm loss. Call us!

Say Goodbye To Mold In Your Front-Loader Washing Machine

When you think of laundry, do images of line-dried sheets wave on a gentle breeze in your mind? Can you smell a trace of your favorite laundry detergent? You probably even have a favorite dryer sheet. All of these scents are designed to make your clothing smell fresh and clean. So, is it the end of spotless laundry from now on because you discovered that your washing machine is moldy or musty? No, it doesn’t have to be. Simply try the following steps to get rid of the mold and nasty smells in your front-loader in Concord, CA.

1. Reach for the vinegar.

Run white vinegar in an empty machine to remove the mold smell and the residue attached to the inside of your machine’s drum. Use two cups of the liquid and the hottest water setting your machine has to kill the odor, mold, and mildew.

2. Select the baking soda.

It has long been known that baking soda can help brighten graying, dirty laundry, but did you know it can also help remove the residue hidden on the drum and top of the drain pipe of your washing machine? It only takes about a fourth of a cup in a cup of water. Just add it to your laundry, or put the solution in the detergent slot, and run the machine as normal.

3. Use some elbow grease.

After the vinegar and baking soda cycles, if you still find a few stubborn spots of discoloration, mold, or mildew, use a mixture of baking soda, vinegar and water to scrub them away. If the mold is present on the gasket, make sure to rinse with water after you gently scrub.

Yes, keeping your washing machine clean can be as easy as following these three simple steps. Even more surprising is the fact you can use vinegar once a month as a gentle mold preventative for maintenance. If you are unable to remove the offensive odor, consider calling in a professional mold specialist to find out where the fungus is growing. Don’t let mold take your clothing hostage, fight back today!

3 Mold Cleanup Tips You Should Know

11/28/2021 (Permalink)

Orange & pink mold growth. When performing a mold cleanup, it’s important to wear the proper safety gear and observe cross-contamination prevention measures.

When dealing with mold cleanup at your Brentwood, CA, business there are a few things you may need to know before getting started. These steps can help keep the cleanup team safe and prevent further mold contamination.

1. Always Wear Protective Gear

When cleaning up a mold infestation it’s important to protect yourself from both the mold spores and the cleaning agents used. May professionals wear full coverall suits, but if these are unavailable then thick long sleeves can be worn with full-length pants. Additional gear such as gloves, shoe covers, and face masks should also be used during the cleanup process. Clothing items should be laundered immediately in hot water after use, and the other gear cleaned appropriately to avoid cross-contamination.

2. Avoid Cross-Contamination

During mold clean up it’s important to follow protective procedures to avoid mold contamination in other areas of the company building. Mold remediation specialists often have containment procedures they use to help avoid this problem. They may remove their shoe covers and over suits before entering uncontaminated areas to prevent the spread of spores, use air filtration machines, and check the surrounding areas for signs of spreading growth.

3. Deal with the Source to Prevent Future Growth

Even if you thoroughly rid an area of mold it may return if the source of the problem isn’t addressed. This may mean fixing a leak, improving drainage or ventilation, and adjusting the humidity levels in a building. Mold grows well in areas containing moisture, so keeping the company property as clean and dry as possible may help mitigate future issues.

When performing a mold cleanup, it’s important to wear the proper safety gear and observe cross-contamination prevention measures. These can help prevent the problem from spreading. It’s also important to locate the source of the mold growth, and do what you can to remedy the issue to prevent future problems. A professional may be able to help.

Aftercare for Water-Damaged Items

10/4/2021 (Permalink)

Standing water in kitchen. Acknowledge that some items may not be salvageable or may require professional attention to the rescue.

Even the most prepared household can experience water in the home. If your residence in Concord, CA, has been impacted by water damage, there are steps you can take to restore your belongings.

General Advice

Keep these tips in mind as you begin the cleanup:

• Prioritize where to start. If any possessions need mending, wait until they are completely dry before attempting to fix them. However, if water damage is due to a broken pipe, repair it as soon as possible.

• Gently use more water to rinse wet things. Be sure to use fresh water when cleaning, changing as frequently as necessary.

• Avoid sunshine and warmth on your objects. They may cause further damage from the abrupt change in temperature.

• Decrease humidity by creating airflow through any means necessary: fans, dehumidifiers, the breeze from open windows, etc. This can reduce water in your home, help pieces dry faster, and lower the risk of mold.

Suggestions for Specific Items

Certain belongings may need special treatment. Try these techniques for the following items:

• Objects made of fibers like yarn or wool should be air-dried to avoid shrinking. Natural elements such as wood or leather should also be air-dried to prevent warping.

• If paper items (including photographs) are stuck together, submerge them in fresh water to help them disengage. Be very careful to avoid contact on any picture images to avoid smudging and additional deterioration. Once they are separated, lay them out face-up on absorbent towels so they can dry.

• You may need to contact a conservationist to save any water-damaged appliances, electronics, or fabric-covered furniture. If there are any markings or “halos” on painted or finished items, consult a restoration specialist for assistance on how to treat and preserve them.

Acknowledge that some items may not be salvageable or may require professional attention to the rescue. Saving your upholstery may be as simple as a good dry cleaning, depending on the level of water in the home. Before discarding anything valuable or sentimental, you may want to contact an expert just in case.

3 Types of Mold You Might Find in Your Home

9/4/2021 (Permalink)

Hand pointing out mold growth. When mold invades your home, it can be difficult to know how it might affect the structure.

There are many ways you might protect your Concord, CA, home, from putting in a security system to modifying your homeowner’s insurance to include a wider variety of coverage. However, some dangers are not always apparent and can take hold before you discover their presence, such as mold growth. Different types of mold can grow out of sight and become troublesome, so being able to spot and identify different types can help you target mold before it damages your home.

1. Cladosporium

This type of mold growth can be found on a variety of surfaces, including carpeting, paper, and wood. It may appear greenish-brown or dark green. You will probably find this type of mold in your attic or in places with high humidity, such as under a bathroom or kitchen cabinet. It may grow rapidly during humid weather as well.

2. Penicillium

Not all types of mold thrive in humid environments, and penicillium is one such strain. This mold grows in cooler to moderate temperatures and can often be found growing on spoiled food in your fridge or on your countertop. This is the type of mold that grows on bread when it sits too long. You can identify it by its white or light green color.

3. Stachybotrys Atra

This mold commonly grows after your home suffers water damage. Also known as black mold because of its telltale color, Stachybotrys Atra can spread quickly and may be difficult to remove without the help of a mold damage and remediation service. If this mold is growing on a water-damaged wall, it may also have made itself at home in the wall’s interior as well, so it is a good idea to have the area inspected by mold removal specialists.

When mold invades your Concord, CA, home, it can be difficult to know how it might affect the structure. However, knowing how to identify different types of mold growth may help you decide how to move ahead with cleanup efforts.

After Hours Restoration

4/10/2021 (Permalink)

The goal of any business is to stay open and avoid as much business interruptions as possible.

We were recently contracted by a company that offers therapy services and unfortunately they had a water damage that affected fifty percent of their office space .

They immediately expressed that they did not want to remediating process to take place during therapy sessions but after work hours and weekends only.

We immediately deployed out after hours crew on this project.

The customer was happy that we were able to accommodate their request and get the job done.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. When an emergency situation arises in your business, give us a call, we will respond swiftly and make it look "Like it never even happened."

One Year Later..

4/10/2021 (Permalink)

Businesses are opening back up in accordance to the directive of the local authority in our area .

This is a very exciting news for businesses in our community that have had to shut down in person work activities for over a year. 

We at SERVPRO how excited and nervous business owners are about opening back up and maintaining a disinfecting protocol that prevents cross contamination among employees .

We have curated various disinfecting protocols to support small and large businesses to maintain their set disinfecting protocol or in the event of a disclosed or undisclosed contamination.

We have curated a daily and weekly discounted disinfecting protocol to support all local businesses in Brentwood , Antioch , Pittsburg , Oakley , Byron and Discovery bay areas.

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood is a restoration company that specializes in the cleanup of residential and commercial property after a fire, smoke or water damage event. We are an IICRC Certified Firm and our staff is highly trained in property damage cleanup, restoration and reconstruction. We are in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, we are equipped with the expertise to restore your property.

Cutting edge technology in Restoration

3/17/2021 (Permalink)

SERVPRO has been around for over 50 years and we are still stay ahead through technology and innovation in our operations.

About a year ago we adopted the Matter Port 360 camera technology in our operations. This camera produces 3d models of the property that can be viewed by the property owner, insurance adjuster and reconstruction manager if needed.

This interactive technology helps hasten documentation, estimation and insurance adjuster engagement where needed. 

This 3d led approach to help residents and businesses recover faster as it reduces delays from revisiting the work site and all photos are available to all parties when needed.

This is definitely a game changer for in the area of efficiency in identifying and resolving issues for our customers.

Customers and insurance adjusters are always impressed with this adopted technology and that has earned us great remarks in the area of cutting edge technology and efficiency.  

Strength in Numbers

3/11/2021 (Permalink)

Do you ever wonder how SERVPRO is always able to fulfill the slogan "Like it never even happened," on a national level?

We will analyze this scenario with the recent storm that hit the state of Texas.

Apart from the vast high technology, industry standardized equipment we use from testing, analyzing and actual remediation of any given project, we also rely on our strength in numbers.

SERVPRO has over 1800 locations all over the U.S. and Canada. We have leveraged on this core strength to bring the best crews from around the country to support the people of Texas.

These crews in these large numbers are able to swiftly help customers and restore their residential and commercial properties in no time.

It is so exciting to see a great number of people working together to achieve a common goal of helping people in their times of need.

Organic Odor Neutralizing Services

8/22/2020 (Permalink)

In SERVPRO we have mastered the biological composition of odors and have a range of products to tackle various kinds of odors.

For Example, SERVPRO’s Bio Odor Neutralizer is a concentrated odor-neutralizing agent that works by forming a complex bond with the odor causing molecules, especially sulfur and amine-based odor molecules. These types of odors are commonly found in skunks, fish, cabbage, spoiled food and dead bodies.

We also commonly get requests for pet urine odor and stain remover from carpets and for that we use SERVPRO’s Urine Odor and Stain Remover which is an environmentally friendly mixture of bacterial cultures with their natural enzymes. It is used to eliminate odors and stains caused by organic residues such as: urine, feces, vomit, spilled foods, skunk, perspiration, and/or other organic wastes.

We are here to help 24hrs a day

8/10/2020 (Permalink)

hole in the wall This hole in the wall was caused by a car that drove into the wall

This is the aftermath of a drunk driver driving into a wall of a residential building in Oakley CA.

This happened after work hours and our team was called and we responded within the hour to board up the hole in the wall and help the home owner feel secure in their home.This can be a very stressful situation for the home owner, especially as this happened late in the day.

The home owner was so happy we could respond quickly to help secure the fence at that time of the day.

We also helped clean the up the debris caused by the accident to prevent any potential hazard to the homeowner and his family.

We were happy to bring relieve to the home owner.

For Immediate Service in Concord/Brentwood, Call SERVPRO

4/10/2020 (Permalink)

SERVPRO of East Concord/Brentwood provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Concord/Brentwood. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 925-420-5104

Residential Services

You can depend on us for any emergency fire, water, mold damage, clean up. Our extensive cleaning and restoration techniques will make your property look "Like it never even happened." Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

We understand the inconvenience a water or fire damage can cost your business/property and the loss of productivity and revenue on every hour spent on cleaning after a loss event. This is why our technicians have been trained and have the expertise to respond promptly to professional cleaning and emergency restoration services and get your property to look "Like it never even happened."

Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

IICRC Certified Firm

4/8/2020 (Permalink)

SERVPRO of East Concord/Brentwood is an IICRC certified firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for The Restoration Industry

The main industry standards and reference guides for water damage restoration, professional carpet cleaning, and mold remediation have been driven by the IICRC. Experts in the fields such as manufacturers, training schools, insurance professionals, contactors, industry organizations, public health professionals took years to research and develop these IICRC standards.

These standards are reviewed and updated every five years. Due to the dynamism and rapid change of the water restoration industry and the constant advancement in science and technology, these standards also evolve.

About SERVPRO of East concord/Brentwood

SERVPRO of East Concord/Brentwood is a restoration company that specializes in the cleanup of residential and commercial property after a fire, smoke or water damage event. We are an IICRC Certified Firm and our staff is highly trained in property damage cleanup, restoration and reconstruction. We are in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, we are equipped with the expertise to restore your property.

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are trained and prepared to clean and disinfect your home or business environment, according to protocols set forth by the Centers for Disease Control and Prevention (CDC). We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of East Concord/Brentwood- 925-420-5104]

Goal for March: Effective Communication

3/6/2020 (Permalink)

Communication is defined as imparting or exchanging information by speaking, writing or using other medium (Oxford Living Dictionary).

As human relations have evolved over the years, communication has evolved drastically and is completely different from what it was in the prehistoric era. It has evolved from alphabets, signs, letters, telephone to the internet. The internet has paved way to manifold means of communication.

However, Communication becomes effective when all parties (sender and receiver) involved, appropriate the same meanings to the message and this is through, listening carefully and understanding the sender.

Our goal as SERVPRO of East Concord/Brentwood, California for the month of march is effective communication. We intend to achieve this by going the extra mile to ensure that we maximize the appropriate means of communication with our clients and also within our internal systems.

We intend to better serve our clients and ensure a stress-free project by ensuring our marketing representatives stay in constant communication with the clients, through their preferred means of communication, while adequately documenting these processes for easy reference. This will ensure they stay in the know regarding; job progress, possible changes or adjustments and close out.

Over the years, we have observed that effective communication in our business helps the client put their trust in our team and also helps in change management in our projects.

Finally, effective communication, makes it easy for a client to give a review or feedback on their experience with our team during the project, and completing a certificate of satisfaction helps us rate how effectively we communicated with the client.